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March 2024 by Christa Dickerson
I had a blowout by hitting a pothole ?. I had my car towed to Pepboys on Hwy 64. When I tell you Darryl took care of me he did just that. I knew when I walked in the store had to be under new management. Darryl was extremely friendly and knowledgeable. I will definitely be back since I witnessed that change had been made at this location. Also, very clean on the inside ?.
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February 2024 by Timothy P.
Went in for an alignment. On top of the alignment quote, they charged me $400 in labor to adjust the tie rod and replace a cotter pin. Hello! Part of an alignment is adjusting the tie rod! I felt completely robbed and will be pursuing action against this business.
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February 2024 by Grace Gobbell
I went in for a balance and rotation. I drive a 2016 GT mustang. My back two tires are bigger than my front two. I told the service provider I wanted the front two rotated and the back two rotated, which he told me they could not do. I told him they will do it. I also said my steering wheel shakes, the balance will take care of that. He then told me the balance will not fix my shaky steering wheel. It did fix it. They also tried to make me believe my rotors were warped, back tires had no tread, and I had a stripped lugnut. I had my rotors and tire tread double checked by someone else, and they are completely fine. Now the lugnut is a different story. It was stripped. Why you might ask? Because pepboys stripped it. Instead of replacing it, they just handed me my lugnut and told me to replace it. So I had a missing lugnut driving off the lot. I was not happy at all.
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February 2024 by LaVonne Martinsen
Darryl was a great worker, awesome customer service appreciate the help.
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February 2024 by lisa donahue
My experience with Pep Boys on highway 64 was amazing. They were very professional and geniunely concerned about taking care of my car needs. They properly serviced my Mercedes and explained everything that was done to correct the problems that my car was having. The manager Daryl was on point with the whole process and i even got to meet Kevin the mechanic. They are all so friendly. I certainly will be patronizing this location for all of my vehicle needs!
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February 2024 by Andrea Baker
The staff at this shop were lifesavers! Thank you to Darryl Andrews, Darius, Kevin and anyone else who helped with this challenging situation with a car with a leaking tire. I was working out of town and driving a company lease vehicle. I left to pick up a late lunch and noticed a low tire. I had aired it up the day prior and thought it was just low due to cold weather but since it was low again, I knew it had to be a leak. It was late in the day and the weather was getting bad with sleet and I wasn't sure if anyone would be able to take care of this. After the lease company approved getting service, I got the car to Pep Boys and they had a new tire put on in short order (turns out I had a nail in the sidewall). Mr. Andrews was very kind and helped relive my anxiety about this unexpected emegency while I was on a work trip. I appreciate all the staff at this shop; they were professional and prompt and so friendly. I would recommend their services! They were a blessing! Thank you all to the staff at Pep Boys at 8529 U.S. 64, Memphis, TN!
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February 2024 by Stephanie Arick
I had a flat and stopped in during the pouring rain. They immediately got my car back and worked late to get us back in the road. The staff were all professional and kind. The manager was great. So kind and helpful. Checked on my daughter and I while we waited and made sure we were taken care of.
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February 2024 by Mackenzie Arick
Amazing staff and were very nice and looked after us while we had to sit and wait for the car and didn’t charge as much for things cause of our circumstance!!
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February 2024 by miracle sanders
Amazing service
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December 2023 by Greg Bilson
I invested in a 120-point inspection at PepBoys for a Jeep I was serious about buying. PepBoys' website advertises that a free CarFax report valued at $39.99 is included with this inspection. I never received the CarFax report even after reaching out to their customer service department multiple times. I was still interested in the Jeep after the inspection, but I was waiting on the CarFax report to make my final decision. The Jeep sold 2.5 days after I had it inspected. So much for the 'free' CarFax at PepBoys. All I got was a car-less, customer service runaround!
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November 2023 by Will Brown
All the 1 star reviews are true and accurate. Came in to get an engine pressure test and that was it. Soon as I requested the service the manager at the desk says, “You need a water pump” how do you know that without even looking at the car. I should’ve known there to leave but I needed to know why my car was loosing coolant. Now I know quite a bit about car but I didn’t have the equipment to test the engine block as I’m from Texas and only working in Memphis for a short period of time. I get a call a few hours later saying my cooling fans weren’t coming on (another lie) so I went back immediately as I know they were working because my car NEVER overheated which would be the case if your cooling fans don’t work. When I came back in and stated that they were working before I came in (and still are) the “So-called “ mechanic caught a attitude just for me mentioning what I knew to be true. As a true adult I didn’t feed into his negative energy. He said that my engine block passed the pressure test but I needed a water pump. I took my car to a “Hood” shop and got it retested for $25 and found out my heater core was the problem. The mechanic said, there’s no way he tested this engine block because soon as he started the test he found the leak. Save your $ and your time don’t go here, they’ll have you spending unnecessary money and your problem wont be solved. They need people who know what they’re doing and know how to treat the customers. Go else where.
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November 2023 by Gloria Bird
I’ve had to get my tires replaced, and a few weeks later I was lucky enough to get a nail in one of them. So 2 visits in one month, The manager of this store offers phenomenal customer service. Will certainly keep coming to this pep-boys for any further needs.
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November 2023 by Josh T
Don’t go here, This place is a total scam. Only reason I went was because I had no other choice. Was told it would cost $75 to replace my tire. When it was time to pay I was told my total would be $115 with tax. Not sure how $75 rounds up to $115 for a nissan tire. But I know I won’t be coming back.
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October 2023 by Paul Bragida
Store manager Darryl had terrible attitude when was asked to correct alignment that wasn't done properly. The car is still pulling to the side but now steering wheel is off center. I had to leave the store and will not use this place as long as they have this manager. Worst service and would not recommend to anyone.
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September 2023 by kalyn jackson
I came here to get my tire patched from hitting a nail. When it was time to pay, I asked if they honored military discounts and the representative Lisa informed me that they do not give military discounts for patching a tire. From my understanding, it’s either you offer military discounts or you don’t. I never knew that it was based on the type of service you received. Also, shortly after leaving I had to turn right back around because my tire was still seeping air. Luckily, I had my own air pump and was able to fill my tire with enough air to make it back to the entity. I would like to acknowledge and thank the worker Jamaal M. for fixing my issue with no problems and having empathy towards my situation. Altogether and especially since I was denied of my military discount, 0/10 would not recommend.
