I had a return that needed to be sent to Amazon, so they had it set to be returned through Pilot. Within the span of one month, they didn't show up/call on 4 different occasions after the pickups were scheduled. So glad I don't have to deal with them anymore. If you have an option, DO NOT use Pilot.
November 2023
This is the worst freight company that I have ever dealt with. They are very dishonest. I found out that my tv was damaged, so Walmart replaced it in transit. They have continued to delay my delivery
December 2021
I purchased a ceramic grill from Wal-Mart and because of it's size and weight, it was shipped using Pilot Freight Services. I was nervous at first because of all the negative reviews. But they were actually awesome! My package was delivered on time and the delivery driver was very nice and polite.
