REI is a well-regarded outdoor gear retailer known for its commitment to quality products and exceptional customer service. Located in Memphis, REI offers a wide range of outdoor equipment, including their own award-winning brand gear and clothing. Customers appreciate the knowledgeable staff who are eager to assist with finding the right gear for various outdoor activities, from backpacking to running. Many reviews highlight individual employees, such as Mark and Chris, who went above and beyond to ensure customers found the perfect fit for their needs. For instance, one customer drove two and a half hours specifically to get fitted for a backpack, and Mark provided outstanding assistance, taking the time to address all questions and help find a suitable pack. Similarly, Chris was praised for his excellent service while helping a young athlete find the right running shoes, providing options and explaining features. Customers frequently express gratitude not only for the products but also for the personal attention and knowledge of the staff. The positive experiences at REI stand in contrast to other retailers, with many noting the superior service at REI. Overall, REI is recognized for its dedication to customer satisfaction and its strong community presence, making it a top choice for outdoor enthusiasts.
Very helpful, knowledgeable Staff. Absolutely a pleasure to have helping with my gear selection. Highly recommend shopping at REI!!
June 2026
Picked up my bike over the weekend. The employees here are so cool and respectful, laid back and knowledgeable. Owen assembled my bike and they have a second safety check, had meaningful conversation with me, and I can tell the employees really enjoy the work they do here. I’d work here if I could work with these... read full comment
May 2026
Great Customer service. Thanks to Shelly in the shoe department. She was so helpful and so kind! Thanks to the manager up front and the young man at the checkout! They were awesome!!
