REI is a well-regarded outdoor gear retailer known for its commitment to quality products and exceptional customer service. Located in Memphis, REI offers a wide range of outdoor equipment, including their own award-winning brand gear and clothing. Customers appreciate the knowledgeable staff who are eager to assist with finding the right gear for various outdoor activities, from backpacking to running.
Many reviews highlight individual employees, such as Mark and Chris, who went above and beyond to ensure customers found the perfect fit for their needs. For instance, one customer drove two and a half hours specifically to get fitted for a backpack, and Mark provided outstanding assistance, taking the time to address all questions and help find a suitable pack. Similarly, Chris was praised for his excellent service while helping a young athlete find the right running shoes, providing options and explaining features.
Customers frequently express gratitude not only for the products but also for the personal attention and knowledge of the staff. The positive experiences at REI stand in contrast to other retailers, with many noting the superior service at REI. Overall, REI is recognized for its dedication to customer satisfaction and its strong community presence, making it a top choice for outdoor enthusiasts.
I bought the membership about a month ago and had a slighty out of date coupon for $30 that the clerk honored. I also really like their shoe sale rack. Great deals!
September 2026
I had extraordinary help and service. I purchased all my Cubscouts Campout gear here. If you are looking for informed help, I highly recommend this store.
August 2026
Good place to shop, take your time to find that treasure you were looking for. Nice bike shop, with posted repair cost
