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December 2023 by Robert Sturgill lll
This is probably one of the best places I've ever went to they are extremely respectful and they get you taken care of quickly it's amazing!
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June 2023 by makiya bates
If I could give this company 0 stars I would. The technician made a simple mistake and instead of admitting to his mistake he lied. Their technician was the last hands on the rims and the tire came off mid travel causing damage to the vehicle. The assistant manager was very unprofessional using vulgar language and being very disrespectful. Her help will only result into frustration due to her arrogance within her title. No one want to take responsibility for the negligence of the last hands to touch the vehicle. Honestly they need new workers or to just shutdown. Not satisfied and very unprofessional. Have photos as proof will post after legal matters are handle.
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August 2022 by Tarsha B
This company doesnt deserve even a star!! In August visited this shop Sales Rep recommended a set of *********** that were repo from another customer, said they looked good on my Lex SUV and they were practically brand new. When I got home noticed the tire sensor kept going on and off, noticed a big gap between tire and car. Called and asked to speak with manager goes by Red that something is off. Was not able to speak with her, explained to young lady that why would my tire sensors come on if these are new? She told me to come back next day because tire tech was not there or to go by another tire shop. This was a late Thursday afternoon. Went by a tire shop to check my air and he immediately said these are too small & my sensors could be broke or not reset. Called the company back Friday they told me they would call me back since tire tech guy wasnt there, just decided to go up their only for the manager to tell me to come back Monday she wasnt feeling good and they would put bigger tires on them and look at the tire sensors. Keep in mind There was no other customers on site because the tire guy who installed them on Monday pulled up when I was there. Everytime I called they said come back or change time to come. just felt I was getting run around. Went to Discount Tire and the agent explained they knew they shouldnt have put a thin small tire from a car on my SUV vehicles and I now Im having to pay additional $$ to put bigger tires on my car. I despise being mistreated when I gave them ample opportunities to fix the issue but kept getting the runaround. Costly $1000 spent on wrong tires mounted. They seem nice initially but then when there is an issue they are not responsive and timely and resolving the issue. I should have read the yelp and ****** reviews prior they all warn not to patronize . I didnt do anything to deserve getting scammed
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July 2022 by Ty P
The person that goes by the name of Red is awful! The owner needs to find new staff to work here or these stores will be closed! They do not honor the insurance. It’s a scam! Do not get the insurance! As long as they are open they should do insurance claims, but they say that they don’t do them on certain days! They are terrible. The staff members have terrible attitudes and need customer service training immediately! Better yet, as I stated above the staff needs to be replaced! Keep driving by both locations in Memphis! They suck!
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April 2022 by Bill Lee
I WOULD NOT RECOMMEND ANYONE TO WORK AT RENT A WHEEL IN MEMPHIS!!! I use to hear about all the bad things but never do I listen to people, I always go off experience. As much as I did for the company, they ended up treating me as if I did something wrong. I never did anything to embarrass the company and always did what they asked. For them not to pay me for my vacation time that was approved by more than one management was real unfair because it was already approved and time that I worked for so just thought I would let people know before applying to work here!!!
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March 2022 by jermiah mccray
Worst customer service ever. I spent 3000 with this company and they put the wrong tires on my vehicle for the rims I bought. No side wall on the tires . They should have never been put on . Bent rims constantly or flat tire constantly. All the staff is unprofessional including the manager . Don’t buy from this shop
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January 2022 by mr diesel
Be very careful when you rent from this place , because once you finance the rims and tires through a third party financing, NO ONE WILL COVER NOTHING iF SOMETHING HAPPENS TO YOUR TIRES AND RIMS! They sold me tires that were to big for my vehicle & they never checked after installation , well i went for an alignment next day and the tire tech informed me that all my tires were rubbing, called them nothing ,called the finance company no help.This place is ghetto and they handle business same way. Never ever ever rent from them or ACIMA FINANCING! YOU WILL GET RIPPED ⁰OFF. BUY AT OWN RISK!
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December 2021 by Steven Woods
Owner is great but Some of Staff is rude . Was out of town on business meeting and “red” the manager hung up in my face after I called ahead of time to explain that I wouldn’t be physically there to make the payment . I was a previous customer that left due to the unprofessional service the first time and thinking that it would be resolved by now . Paying over 2k for some base level rims and being talked to crazy is not cool . I will be calling corporate and talking to the owner .
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December 2021 by Pleasant Carter
Love the store and the people helping you out when you need help.
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May 2021 by Ashley Roby
I see a lot of comments about pricing . It’s a rent to own . Yes it’s going to be higher . With that said , I love the people who work here ! Red is awesome and always is willing to help those that actually pay . Mario is awesome too and always puts a smile on everyone’s face .Overall ... you pay your note . It’s a good experience.
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March 2021 by Darnell Ivy
Good people I love'em I'm always gonna go back and just visit to say hi !!!!
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March 2021 by Papa Gato
I don't own a car but they removed the tires that has to be removed.
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February 2021 by Bobby Hardin
Im generating this review based off of just me showing up late afternoon as they were rounding down for closing. I was greeted and treated in a professional manner (as all businesses should do) by the receptionist/ladies behind the counter. But the main prompt goes out to the one that was actually my salesman/receptionist and I can't recall her name, but she was a white lady maybe 5'4 or so (I'm sorry on forgetting the name) anyhow she search for the tires I was looking to get and hooked me up with a very affordable down payment. I'm very satisfied with my experience so far as for this business providing professional manners (all the ladies behind the counter) and satisfaction for there customers. I'll come back and post another review in a few days on with the actual shop experience as to mounting and installing my wheels.
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February 2021 by linda Rangel
People are great nice an polite thats why we keep going back
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August 2020 by Tyler Brown
Do y'all ever answer the phone at Covington pike location in memphis tn????
