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August 2023 by Gary Eppes
They are good people to get parts from
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June 2023 by Marshall Awe
Great communication from start to finish. Always kept up to date via email in the process, from parts ordering to ETA on finishing repair. Will return should the needs arise.
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June 2023 by Nuriddin Muradov
I am writing to express my utmost disappointment and frustration with the service provided by Rush Truck Centers. My recent experience with your company has been nothing short of a complete disaster, and I feel compelled to share my feedback to prevent others from going through a similar ordeal.To start with, when I initially contacted Rush Truck Centers over the phone, I was promised immediate assistance with the repair of my truck. However, this turned out to be a blatant lie. Instead of taking my truck in promptly as assured, it was not until the following day that Rush Truck Centers finally accepted it for repair.Furthermore, to my astonishment and dismay, Rush Truck Centers began repairs on my truck without obtaining any form of approval from me. This complete disregard for customer communication and consent is unacceptable. As a result, my truck was held in your facility for an additional day without my knowledge or permission.Imagine my shock when I received an exorbitant invoice from Rush Truck Centers for the repairs. Not only did I have to pay an unreasonable amount, but I discovered that the truck still had the same issues and was unable to move. The fact that I had wasted both time and money on a futile repair endeavor was utterly infuriating.The level of incompetence and ineptitude demonstrated by Rush Truck Centers is simply astounding. It is evident that your shop failed to diagnose and address the root problems with my truck, rendering the entire repair process utterly futile. As a result of this disappointing experience, I was left with no choice but to have my truck towed away from your facility and seek assistance elsewhere.I strongly urge Rush Truck Centers to seriously reconsider the manner in which you handle customer service and repairs. It is disheartening to witness such a lack of professionalism and respect for customers. Your company's actions have not only resulted in significant financial loss for me but have also caused unnecessary stress and inconvenience.In light of this appalling experience, I will actively discourage others from seeking any services from Rush Truck Centers. It is my hope that by sharing my negative encounter, potential customers will be alerted to the substandard quality of your services and be spared from similar ordeals.
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June 2023 by John Smith
First of all they are not answering the phone at all, scammers, they charged us $2k just for diagnostics, said that they can fix our truck, but they are not able to do anything. DON’T RECOMMEND THIS SHOP NO ONE
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June 2023 by Эрнест А
Scammers, it took 10-15 calls to get through, they do the work of poor quality and did not finish it, the prices are very high for nothing
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June 2023 by FLEET DEPARTMENT
very bad service. don't even think to come to this shop !!
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January 2023 by John Osborne
Very helpful & courteous.
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November 2022 by Xavier Dent
Great helpful polite staff here
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November 2022 by Dimmy Hog
Would not recommend this repair shop, Had differential work done, someone went through all of my cabinets and top bunk, They threw stuff from the cabinets all over the floor, the center carpet was wet, the truck smells of mold now , tape was place over the Inwood facing camera. Now one of my cabinets does not lock. I will never go to this shop again
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October 2022 by William raposa
I love this place. They are amazing and very knowledgeable. This will forever be my go to. Thanks all of you
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July 2022 by jerry merkle
They literally never answer the phone or call back.so I drove there. There is one guy at the counter, the ringers are apparently turned off and three people are in the office on the left loudly talking about their weekend. After finally getting some help, the part I need cost $397.00 here and $249.00 at the dealer in Jackson. I'm driving to jackson!!! Anywhere but here.
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June 2022 by Brian Pope
Robin did a wonderful job of getting us in and out. In less than 24 hours had us back on the road, after I had two other mechanics look at the truck. We will definitely be back with any issues we have!
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June 2022 by Latoya Freeman
If I could give negative 0 I would the location on brooks road had my truck for 42 days! Charged me over 10,000 in repairs for only water pump and thermostats! They kept ordering the wrong parts and charged me thousands of dollars for extra labor because they ordered the wrong parts! I drove my truck 30 mins and it cut off! Then they told me it blew a head gasket because they lied like they test drove it! Ripped me off do not go there !!!!
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June 2022 by Chad Thurman
Very professional and knowledgeable service managers and service tech love doing business with any Rush service centers
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May 2022 by Latoya Freeman
Do not take your truck here! They had my truck 42 days diagnosed water pump n thermostats but charged me for them ordering wrong parts! Extra labor thousands of dollars! Didn’t replace the headlight wires were hanging! Drove the truck 30 minutes and it cut off! After we paid them over 10,340 dollars! They are small business owners!!
