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September 2023 by Katie M.
This is by far the worst Sam's club I have ever been to. The staff get paid to do nothing there the girl checking my carts out did not want to count anything on my carts. Then when I asked for help with my carts I had 2 they told me to ask the lady when she was checking my receipt. So I did weighted for 30 min asked agin and no one shows up to help. I unloaded 2 flat bed carts by my self while the Sams club employees that are supposed to help just sat and watched me. Other customers that were going in and coming out of Sam's offered to help me. This place is a joke. I will not come back here if I have to drive 50 miles I will go to another Sam's club. You might just drop dead waiting for someone to help you at this location.
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June 2023 by Benjamin B.
I will never set foot within this Sam's Club ever again, even if there was no longer any membership fee. Costco is conveniently located just one mile east of this Sam's Club. For a far more satisfying shopping experience, follow Winchester Road to Hacks Cross Road.
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January 2023 by Ridley A.
The Online Order/Pickup at this location is terrible at times. This is a copy of a complaint I emailed to Sams Customer Service. It is 7:53 pm. I am standing in the Sams club located on Winchester Ave, Memphis TN. I waited in my car after checking in for more than 25 minutes. Then I called the number listed in the app to request my order be brought out. 10 minutes later I went into the store to request my order. That was 7 minutes ago and I still do not have my order. I requested a manager and no one came to assist.Now at 7:58 it appears I may be getting my orders.8:05 I have my orders and at 73 years old, recovering from knee replacement surgery, I have to take my order to my car and load it myself.No apology, no visible concern from any employee. I just thought you should know.As of yet I have not received any response.
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July 2022 by Joyce D.
Sam's club 8s always pack doesn't matter what day. I an so glad they have the self check out, it makes your time short. Great idea Sam's. Store always stock.
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June 2022 by Juan B.
katrina was very unprofessional and clearly not well trained when i was trying to check out she said i couldn't use the card that the app itself gave me they said i can't use screenshots. they clearly dont know how to use the app. she also had a idgaf attitude. if they don't want to work then they should just quit!! simple as that.
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June 2022 by Kevin W.
It has been years since I came to this location or any Sam's Club location but I am glad that I came back. This is the typical Sam's Club location.It is right beside a Walmart. It has a gas station that offer fuel at a cheaper price than other locations. The gas was $0.30 cheaper here than local gas stations. It is a bulk retail store. Always find some good items on sale.
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April 2022 by Lesley M.
I'm in the store where I want to purchase a 165 Gallon Deck box. Ive asked 3 employees for help and each person has said I need to get someone else to assist me. The store isn't crowded so Im confused as to why I've been standing next to the item for 5 min waiting and still waiting
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April 2021 by Amber S.
Worst experience in Sam's. From out of town. Total disarray at checkout - no floor walking manager present. Covid squares on floor lead directly to end cap and line snaked around in dissaray - people were frustrated and confused with no assistance. Additional squares are needed and need to angle into aisle area since checkout was ten deep even in self serve area. Do better. We left our items and walked out.