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August 2023 by Steven Davis
I was very displeased with how I was treated I informed them about everything that was going on and they told me to bring my vehicle in on Friday at anytime when I arrived there I was told that they couldn’t take my vehicle they said that they see the notes I was very confused then I was told in an unprofessional tone that I and my vehicle needs to get off of their lot I then said hold on please don’t come at me like that I was told the same thing again so I took a deep breath and stood outside of building and I then left.
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June 2023 by Lysett Montealvo
This place is so ridiculous, my father has had his truck in this shop for OVER A MONTH! Been going back and forth saying the parts are on back order and then had the audacity to text him (not even call) but a TEXT to LOOK FOR THE PART HIMSELF! Like what the heck! This is YOUR job not his! And then insurance isn’t offering anymore rental service because of course it’s been over a month! This is ridiculous!! No call, no nothing! So much lack of communication and this whole situation is just ridiculous. He has a M-F job that he attends to, this place could AT LEAST pick up the phone when he does call or CALL BACK when he leaves a message!
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May 2023 by rodney Scruggs
They did a very dam good job. the paint match just like it should. thanks guys keep up the good work.Service: Painting
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May 2023 by Porter Putnam
Great service and workmanship. The manager, Krystle, is amazing! Very thorough and patient.
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April 2023 by Jay Shaw
Had repairs done here, excellent service, kept us posted constantly and finished exactly when they said. Couldn't even tell it was ever damaged. TOMMY C is a legend.
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April 2023 by Deborah Wolfe
I dropped my car off for repair at the Covington Pike local three months after I was in a wreck last year. My insurance company agreed to pay 30 days of carrental which was extended an extra 8 daysdue to the adjuster taking so long to approve the upcharges for additional work.It is now March 27th, 41 days after I dropped off the car. They say they are waiting on backorder parts of a valve coverand gasgets. They weren't sure if or when they would be getting these parts.I called two local Nissan dealers repair shops and was told by both that they had these parts in stock AND if they had to order them it would only be 24 hour delay.It seems to me that I am being lied toabout the statis of my repairs. Especially when I know these parts are available in town. This location seems to think that they can say anything and get by with it.I returned my rental car today because Irefuse to pay almost $30 per day to driveless than five miles to get dinner. I toldEnterprise to enjoy the four days of rental that I had to pay and I would NEVER use their company again. Another rip-off.I am now without a car or any transportation, but I will definitely be contacting the manager at Service King tomorrow. This is an intolerable situation and they don't seem to care about theproblems this is causing me.I told my All-State agent that they should no longer refer anyone to Service King in the future since they are so incompetent.I also checked the Complaints against this company and they had to reduce the number of complaints to 50% percent of those written because there were so many.Service: Body & Trim
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March 2023 by Danielle J.
Great service. Great repairs. Repaired the paint on my vehicle in an exceptional amount of time.
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March 2023 by Dreadhips
I went to service king for an estimate after my car was vandalized12/22. Service king lied to my insurance company for 5 weeks as they were submitting the estimate. After 36 days Lori tells me they will not submit my estimate . They suck.
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December 2022 by Dwayne Mitchell
My rear bumper was really messed up by someone who came out in front of me with metal falling out of their truck. Took it to Service King and they did a wonderful job repairing my number. They not only repaired my bumper but they did washed an cleaned the inside.Great Job!Service: Body & Trim
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September 2022 by Sharon Smith
I have nothing but great things to say about them. I received great customer service as soon as I walked through the door to the very end of them repairing my vehicle in such a timely manner. Lori(I believe that was her name) kept me informed on a daily basis on the status of my truck. Thank you ALL so very much!
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September 2022 by Tiffany Jones
They were very friendly and kept me updated on my vehicle service daily. I actually got my car back earlier than expected. Thanks for the Great service.Service: Body & Trim
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July 2022 by Robin Johnson
Seems like they are very friendly and professional..Have kept me updated on the car...We will see soon how it looks but so far I'm satisfied with them
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July 2022 by Tiah Paden
Codi, Laura put up a good front of been nice. These ladies lied to me when I got my car back it was making noise I called back the next day and told them this information. Codi was like know problem bring the car back and we will take care of it we just need 24hrs. Which turned into 2 weeks after having my car for 3 1/2 months. After calling several times they gave me around and did not fix my car. They begged me to give a good review and promise to fix my car I spoke to corporate office and still awaiting a response. Very unsatisfied with this service. WILL NEVER USE THIS COMPANY AGAIN.Services: Steering & suspension repair
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June 2022 by Tiah Paden Lowery
Codi, Laura put up a good front of been nice. These ladies lied to me when I got my car back it was making noise I called back the next day and told them this information. Codi was like know problem bring the car back and we will take care of it we just need 24hrs. Which turned into 2 weeks after having my car for 3 1/2 months. After calling several times they gave me around and did not fix my car. They begged me to give a good review and promise to fix my car I spoke to corporate office and still awaiting a response. Very unsatisfied with this service. WILL NEVER USE THIS COMPANY AGAIN.
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May 2022 by James Coker
Very professional, dropped my truck off for repairs, from an accident. They kept me up to date on the repairs, and was able to pick my truck on the date and time that they promised. Couldn't be happier, looks just like the day I took it off the lot brand new.Service: Painting
