-
December 2023 by Wanda T.
now that Great American is Rooms To Go customer service and delivery is horrible. I purchased a bed 10/28 and has been given 3 different delivery dates but now is told by Rooms to Go the Great American is closed for a week and that bed is out of stock and I have wait until they open back up to see if I can cancelled my order. that may give he something similar. at this point I just want my money back.
-
October 2023 by Felicia Altenburg
So disappointed. I made my second, and very large purchase,this past weekend at the Memphis location. I was told that all of my purchases were in stock and would be delivered a few days later. Come my deliver day, no contact had been made by the delivery company, so I reached out. After being passed to 3 different customer service reps, the third female I spoke to was extremely rude. She indicated that in fact my items were NOT all in stock and my delivery date had NOT been setup by my sales person. no willingness to try and correct the issue…but wanted to make her point clear and loud that I was wrong about what I had been told. I’m not in the business of babysitting individuals to make sure they are doing their job correctlySorry Great American Home Store, but I will never purchase from you again.
-
October 2023 by Christopher Houston
Miss Roberts help us pick out our furniture she didn’t make us feel like we were rushed didn’t make us feel like we had to buy anything today. She definitely helped us look around the store service great customer service. and most definitely gonna go back and see her again she is in the south Haven store
-
September 2023 by Weslea Mcghee
I have previously done all of my shopping at Ashley Furniture. A friend of mine suggested that I come to the great American home store. I am so glad that I did. I’m very nice salesman by the name of Scot Lancaster helped me while I was shopping. He was not over bearing and did not follow me around. I appreciated that very much. He was, however, helpful when I had questions. I bought a lot of furniture. They have a new customer. If you haven’t been, you should check them out.
-
September 2023 by Jennifer Jones
Excellent customer service, informative not pushy salesman, outstanding selection of furniture and mattresses. We are so pleased with our purchase!
-
September 2023 by Just Me
Great Service.We had horrible experiences at Royal Furniture & Ashley Direct Furniture and believed that all Furniture Stores either taught their employees to be shady or just flat out lie.That was until I went to the Great American Home Store. Great Service. Great Products. Great Salesperson (Joe Chamoun). And my new furniture was actually delivered quickly and when promised.
-
August 2023 by Paige Curtis
Bryan was a good salesman , attentive but didn’t follow me around the store. However, after picking up my chairs the next day we discovered during assembly of the chairs that the screws were missing for the recliner handles. Bryan was off that day and I was told by the person answering the phone to return to the warehouse and ask a technician to help me. The guys in the warehouse were super courteous and after a good deal of time in the hot warehouse they were able to remedy my screw issue. However, when I went to insert the screw on one chair I realized that the rod that the screw was supposed to attached to was apparently put in incorrectly and the lever arm will not attach correctly. I have a technician scheduled to come to to my home and hopefully remedy this in a few days.
-
August 2023 by Old Pilot
The salesman showed us exactly what we wanted and made the purchase as easy as could be. Your delivery guys were right on time and called me an hour before they showed up. They were polite, efficient, and professional. Please pass along my thanks to all concerned.
-
August 2023 by Lizzard King
1st ,Kevin is my go to guy , he is very patient, polite and professional and have bought multiple furniture from him .My reason for the 3 star is the rest of service, you call to get something fix you will most probably get to leave a voicemail, and they may or may not call you back and the turn around to get something fix , we'll 12 weeks to replace two little rails on a drawer of my bed .I do find it interesting how they have multiple sales reps ready to help you buy something but there is no one to answer the phone when you spend hundreds of dollars on a warranty .Maybe it time to find another store that can offer both ?
-
July 2023 by Debbie Tillman
Nice people, easy financing. Make sure the price you are paying matches the items. Our misunderstanding, but would have been a mess after delivery. I would go back though, because they dealt with the issue quickly and to our satisfaction.
-
July 2023 by Dian Aul
Larry was our salesperson. He was very informed and if he didn’t have an answer he was up front about it and told us he would get us the answer. He was close by but did not smother my husband and I as we talked over the idea of the purchase.The showroom was laid out in an easy to follow fashion, as there were so many choices! Larry lead us through them all with there benefits so as not to confuse us.The 60 months interest free was a great selling tool. Everyone was friendly , not pushy, just very helpful.We purchased on Sunday and Thursday we were sleeping on our new bed! What a pleasant experience! Thank you Great American Home Store and thank you Larry.
-
July 2023 by Diane Bowles
I love this store. So many options to choose from. People are friendly. Service is great. The only thing I wish they had was more quality furniture for small spaces for smaller homes. You can find some smaller pieces, but I'd like to see more.
-
June 2023 by Holly Vitalis
We had a great experience with our second purchase from Great American Home Store. After a visit to the store to see the piece, we were able to complete the purchase over the phone. Delivery only took a couple of days and the delivery team kept us updated on the time that day and was careful when bringing the sofa into our space. It arrived in great condition and had been wrapped with protective plastic. Would recommend buying here.
-
June 2023 by Kevin Walker
Helpful staff. They directed us to the part of the store we needed to go, but then backed off and allowed us to look. After we had almost looked at everything, that is when they stared the conversation again to see what we liked and provide ideas, in case we missed something. I am there to look at furniture that meets my needs. Not talk to the sales staff about what I am looking for. Thank you for not being pushy like other stores we visited this same day.
-
June 2023 by Linda Mothershed
I went to Great American to look for a lift chair. Mr. Cliff Sorrels waited on me. With his help i found just what i was looking for at a great price. There was no high pressure. He was polite, professional and very knowledgeable. I will definitely recommend Great American and Mr Sorrels.
