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December 2021 by Marquet Freeman
The team was professional, very efficient, knowledgeable and diligent in the services. Their customer service was outstanding, I highly recommend Tim Smith and his team for your lending needs.
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December 2021 by Dinia Staley
A big thank you to Stephanie, Tim, and Rachel. You guys are awesome. You made sure everything went smooth and quick. You will be highly recommended!!
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December 2020 by Channing Liddell
1st time home buyer here!! Yay! Everyone at Cross Country Mortgage was amazing! Before finding a home, Tim’s assistant Rachael called to check on me and to see if I needed anything. It was awesome! When I finally found something, they were quick. They made sure everything was done in its proper time. The only thing I didn’t like was I didn’t get a chance to speak to Tim directly. I was always in verbal communication with his assistant. He communicated very well via email, but I wanted to speak directly to him to ensure all my questions were answered thoroughly and I was comfortable & understood the process. Overall, the entire team was great. They kept a check on me and made sure all my documents were submitted in a timely fashion so we would have no delays. Highly recommend
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December 2020 by Justice T
In the year 2020 where conducting business is a challenge. The Tim Smith team made my refinancing a smooth process. They kept the process moving forward. It was through the hard work and extra attention to detail that the process was successful, a special thanks to Dalton for his calming communication and excellent customer service skills. Dalton was able to give me real-time information , clarify the steps of the process that I may not understand and answer any questions that I have. This is my first refinancing process and the team performed with stellar precise under extreme conditions (pandemic). This is a 5 star team with a 5 star leader Tim Smith, I can't say enough about his professionalism, I am very pleased with the work being done by the team at Cross Country Mortgage (Memphis) Thank you!
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December 2020 by Trista Karnes
Tim Smith & his team at Guild Mortgage Memphis did an outstanding taking job taking care of my mortgage lending needs! As a member of the United States Military, I appreciate how efficiently they handled every detail of the lending process with integrity! They communicated each step clearly and answered any question I had honestly. I could not have done this without them! I will absolutely use Guild Mortgage for any future home purchases!Trista Karnes
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December 2020 by Juan Camacho
Thank you Tim and your team, especially Dalton McSwain, he helped us a great deal with getting our mortgage. He provided great advice and kept me up to date with all developments.We appreciate everything he has done for us. Very Happy with the service provided and the outcome.…your team has shown a professional, diligent, courteous and excellent knowledge of the mortgage world and would not hesitate to recommend your team to anybody requiring specialist mortgage advice.Thanks Aain
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December 2020 by James Anderson
The Guild Mortgage team is experienced and well versed. I started off with another company. I got alot excuses and seems like they just wanted to waste everyone's time. I found out about Tim he was fast and very knowledable about the home loan process and was able to get me a loan in about half the time I spent going through the motions with those other guys. He also got me a better interest rate. I haven't been to alot of mortgage companies but if I had to guess I would say Tim and his team at Guild Mortage are probably among the best in Memphis.
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December 2020 by Richard Polk
This was my first time buying a home and really didn’t know what to expect. Tim Smith and his staff at Guild Mortgage Co. did an excellent job. Everyone on the staff was great at communicating information in a timely manner and I was able to close on my home with no delays.
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December 2020 by Mia Taylor
Tim Smith and his team did and outstanding job taking care of my refinance! He was professional and always kept me informed throughout the process.
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December 2020 by Changa Williams
Everyone here at Cross Country are heros. They don’t stop until the job is complete to their standards. A special thank you to Rachel, Stephanie, and Tim. You guys rock. From late night calls to get the job done, I appreciate everything. Keep the good work
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December 2019 by Derrick Saulsberry
I started my mortgage application in June 2019 because I attended an open house and was recommended to Guild by a realtor that was showing the home at the time. I applied after receiving an email and was completely upfront and honest being a little credit challenged. Overall although I was denied by the automated system I was approved through manual underwriting after begging for updates for 60 days after submitting all paperwork in a timely manner. . The whole process was so frustrating due to very random borrower updates that I finally decided to pull out the process after not being offered enough in financing. I appreciate the shot I did receive from Guild but I just felt the whole process was all so not worth it with the ending results. I couldn't see myself paying for a home that I wouldn't be happy with just to get a mortgage with likely a high intrest rate done. So my wife and I decided to wait and go with someone that's promised to keep us updated. I believe had MY CREDIT SCORE been much higher then a loan would've been done the 1rst 30 days instead of maybe 6mnths later. It was the worst experience. However, We will definitely hit the 360-400k range next July though my wife's Mortgage Company of 10 years. Along with a huge down payment if necessary. Hopefully good credit scores will save us the 6mnths while I reestablish. As for Guild Mortgage,Never again.
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December 2019 by Virginia Herrod
My experience was a little stressful starting out but Tim and his staff explained the upcoming process and worked so very patiently with me! It seemed like a long process however, it was worth it! My expectations were meet and I’m a proud homeowner of a brand new construction!
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December 2018 by Stephanie Eubanks
I had the most wonderful experience working with Guild. Everyone was so quick to respond to my needs and answer questions on the whim. I was able to start my process and close on my new home is approximately 30 days. My agent Terry Baker Was a pleasure to work with. I always felt confident in anything he told me and Have referred family and friends to use Gulld. Thank you for helping me getting into my new home.
