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January 2024 by Danielle Shepherd
Great Customer Service!!!
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January 2024 by W. Ray Glasgow
Excellent service from start to finish. There was a simple billing mistake in my final online invoice. I was more than pleasantly surprised at the immediate response to my inquiry and resolution. Extremely efficient personal service and attention.
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January 2024 by Eric
Only use this location from now on! It was clean, organized, and inviting. Associate was super helpful, knowledgeable, and seemed to care if i had an easy trip. My last two experiences at the Union Ave store were negative. This time, new location, guaranteed I will remain a customer. Moving van was well maintained, clean, and newer. .
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January 2024 by Charlotte Fentress
I have used U-Haul quite of few times in Memphis but I hadn’t use this location before. (Illinois Ave) I’ve always had issues with U-Haul the waiting on the truck “possibly having to come back the next day to pick up”, equipment issues, inaccurate bill issues, etc…When I tell you this was the most easiest, pleasantest, smoothest, experience I’ve ever had with U-Haul. The customer service was great the truck was there waiting, and it was clean.The whole property was clean. I can’t thank these young men enough for this amazing experience. I recommend this location to the whole Memphis and surrounding areas! I give this location 10 stars.If I ever have to use U-Haul again in the future, it will most definitely be this location, for here on out!Thanks again!Charlotte
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November 2023 by Catherine Johnson
The cargo van was very clean customer service was great
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September 2023 by Shadine Archie
Worst experience at the U haul on Illinois...The gas hand show totally different from what's on the paper....Lairs I don't like...Been renting from U haul over 10 years.....this one was the WORST.
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July 2023 by Annelise Danielson
One of the best experiences I have had with U-Haul! Picked up a 10' ft truck for the weekend and it was a quick process and was even quicker to return. Staff were very professional and helpful. The facility was clean and inviting and the location was easy to access. I will certainly recommend this U-haul location to family and friends in town.
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July 2023 by Eleeka Nejat
Claudia the general manager at this store is awesome! She took the time to make sure everything with my move was squared away and even contacted the movers for me. She was thorough and made the process super easy!
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May 2023 by Larry Bonds
The staff at the Illinois location in Memphis are the greatest!! I use them often, and always have a great experience with stellar customer service.
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April 2023 by Shantel Thornton
They treat you like family. Ms Claudia is professional and very knowledgeable. Resolved issues and ensures you get your proper discounts. It’s always clean ands everyone is HELPFUL. If I use storage again, this will be where I rent.
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April 2023 by Kym Netters Murphy
Thanks to Tish and Georgette for all their assistance in making our experience pleasant, professional and easy. I highly recommend this location. It's well maintained with good clean trucks and equipment, and great customer service.
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March 2023 by Chenoa Shelton
I would highly recommend this facility to anyone with moving and/or storage needs! The office staff were always extremely helpful and attentive. I stored some household items for approximately 8 months and never had any issues with the facility or staff. Their facility is well-maintained, organized, and convenient - especially for anyone living in the downtown area.
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March 2023 by Chuck Green
Service was fast and efficient. We had gone to another center first on Union and after waiting over half an hour we’re told the trucks we saw were not available! We went to this center and were processed and out within 25 minutes!
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January 2023 by Chris Munson
All staff is hella friendly & professional, they’ll cut up with ya, while also going above & beyond. Outta the 3-4 uhauls I’ve dealt with this is the best.
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November 2022 by Robert Grantham
Claudia and Lateshia were outstanding. Both ladies went beyond all expectations for customer service. One of the smoothest moves we have ever experienced thanks to these two ladies. Would recommend this U-Haul above all others in this area.
