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March 2021 by Tedros B
The worst place VERY RUDE PEOPLE
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July 2020 by Bina B
The worst place VERY RUDE PEOPLE
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December 2019 by brown kramer
Staff was rude on the phone and due to either miscommunication or ignorance didnt know what a 5th wheel was or the hitch we needed
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September 2019 by Michael Barney
As result of trailer hitch installation the wiring installed by Uhaul shorted my car wiring that required complete replacement. In my opinion, the general manager and staff at this location are 100% unqualified. In the future pay the extra money for PROFESSIONAL installation. This is not your place.
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September 2019 by phil mann
WOW..WHAT A EXPERIENCE...POOREST CUSTOMER SERVICE I HAVE EVER HAD..
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August 2019 by Tom Power
Use the Uhaul off west Illinois ave outside downtown Memphis. They are great there! Uhaul corporate resolved my issue but this location is horrible. Go anywhere else!! They charged me for items that weren't in line with Uhaul policy and made up a fake damage report. I had SafeTow package and this location voided it out. Do not ever hire Destiny Lynn after her and Ken the GM are fired from here when it shuts down soon. Never have I been treated as poorly as a customer then I did from this group. Uhaul as a company is great and I use them all over the country, this Summer Ave location is a toxic place that does not represent Uhaul as a whole.
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August 2019 by Nick C.
Customer service here is a joke. Employees are rude, unaccommodating, and unhelpful.
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June 2019 by Patrick McWilliams
When in a crunch, it's a "life saver"..!
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June 2019 by Husniyah Nguyen
I was overcharged and a manager was suppose to call me back... it's been 4 days, no call back yet... please dont waste your time because they only care about their bottom line and not the comfort of your move.
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May 2019 by Chris Bennett
My experience here was delightful. Everyone was friendly and helpful. People smile here and one employee in particular, Jerry, was extremely kind (in a very authentic way) and went out of his way to assist me, answer my questions, and load my vehicle for me. Very satisfied.
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March 2019 by Amber Hathcock
Everyone was nice. Sherry (spelling) that checked me in was fantastic!!!
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March 2019 by anas abdelaziz
Very bad customer service
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January 2019 by Drew King
The GENERAL MANAGER is rude he is down right evil to no avail and the staff no absolutely nothing
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December 2018 by Eric Newsome
I mean we all know it's uhaul so the bar is what it is. On this particular instance, I reserved online, got a confirmation email to pickup at x, arrived at x where there was not a truck, told to go to y, called customer service and they said truck is "here" and I asked where is here? And that was z. And if you want my advice, you never want to interact with a human who works at z.
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December 2018 by Eddie Brasher
This store and their reps are completely terrible. I've wasted 2 hours in the store trying to pick up a rental, jump through their hoops, and finally told them to cancel it. Don't waste your time. Find somewhere else.
