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February 2024 by Tiffany Jones
I had to purchase my own utility dolly because they didn’t have any in stock when I rented the truck on 2/17/24. Not professional. Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business. And improve your employee’s attitude towards your customers they are working in the public
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December 2023 by Crystal Bratcher
Great Customer Service, very nice and polite.
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November 2023 by Eddie Williams
By far one of the smoothest U-Haul experiences I've had in awhile. Highly recommend!
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November 2023 by Jennifer Belz
Great job 5315 Summer Ave!!!!
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October 2023 by David Ruff
The trailer was in good condition and the personnel were very helpful throughout the pickup and return process!
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September 2023 by Ken Beasley
Rented a van for three days this week. It was new, clean and the MPG was surprisingly good. Customer service also good.
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September 2023 by Philip Moore
Absolutely nothing!!! Young lady last name Ryan was just amazing check in was so smooth I thought she may have missed something. Young lady named Tempest (sp)? actually answered the phone. Usually when you call uhaul you get routed to national customer support. She was pleasant extended my trip no problem it was also nice to meet in person. Lastly, and I hate I don’t remember his name because he gave me the other lady name, but he was there to check me in when the trailer was taken off my truck. His name tag said “owner” on it and he was great as well. These people were great from check in , during, and on return. Not usual at uhaul but this entire team was a model for what I’d like to see at every location I have/will do business with.
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September 2023 by Marshay James
The employees were not helpful and quite rude. Would not accept a Mastercard endorsed debit as form of payment. Would not accept a virtual credit card. Did not offer cash payment as an option. Also did not have appliance dollies on site and offered no alternative. Worst customer service experience ever.
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August 2023 by Aaron Ray
From your own website: "A major credit card or debit card with a major creditcard logo is required" but I was told my card couldn't be used to rent a truck even though your own website stated I can use my Visa. Train your employees to do more than turn away business.
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July 2023 by Zach Callicutt
Aretha lied and told me that the charge was just a hold on my credit card and that the final bill would be lower if the miles alotted weren't used she said it's a 750 mile alotment PER WEEK I had it for 25 days I only used 1400 miles and they are charging me the entire amount instead of honoring their word and only charging me for what I used. I would give zero stars if Google would let me
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July 2023 by Brittany D. Smith
I went to Uhaul to refill my propane tanks 6/26/23 during the power outage from severe thunderstorm with hurricane force winds on 6/25/23. I didn’t catch the gentleman’s name working to fill propane that day, but he was so kind. Charita at the checkout desk was amazing. Their kindness during a very frustrating time with no power was so appreciated and was a bright spot during my day. Thank you so much!
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June 2023 by John Barker
I went to the U-Haul on Summer Ave to rent a 16ft truck and a trailer and the girl at the counter Rolled her eyes at me when I ask a question . So I left and went to penske's rent and even got a better deal. I will never rent from U-Haul again.
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June 2023 by Vasan Serca
Excellent customer service I was in and out within 20 minutes the light technicians were very attentive and helpful. They replaced my fuse so that the signal light would work on the car carrier. They could’ve just let it go, but did not that attention to detail is very significant. Please let them know. I appreciate that very much.
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June 2023 by Ayla Williams
The manager at the Summer Avenue location is TERRIBLE. I was sitting in my U-Haul after pulling up to return— about 15-18 minutes early. She approached the U-Haul and began harrassing me to exit the vehicle, telling me I could wait inside, as she “had” to check in the truck. I wasn’t due until 7:30. It was extremely embarrassing having to lug all of my items out of the passenger seat and set them on the sidewalk as I waited for my Godmom to arrive. I will never return to this location. 0/5 stars.
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April 2023 by Mike Dugger
I reserved a truck ahead of time, completed the online paperwork. I received a call confirming the reservation the day before. I received a confirmation number. I arrived this morning to pick up the truck and the person told me that they didn't have any, and would not have any, until late today. Not only that, but she stated she had zero trucks of any size. In the lot there were at least 8 trucks sitting and there were only two customers in the lot. She claimed that someone had been trying to reach me but my cell phone voicemail was not set up. My phone is my business phone and the voicemail has been working for years: no one called, and I did not miss any calls. I will certainly not return to this location. There was no apology offered, nor solutions. Just "none here."
