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December 2023 by Happy Jack
Super great customer service!! Had 3 other customers in front n I learned a lot from just waiting!! Micah was outstanding. Keep him!!!
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November 2023 by Mary Partridge
After another store cs rep told me to call Apple to get it fixed or buy a new phone from him, I was told by another employee to try these guys. 20 seconds and I was out with a cleaned out phone. I am extremely grateful.
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October 2023 by G Barial
The communication about the delivery of my replacement part was a little off but once they confirmed receipt of the part, I was able to bring the device in and 3 hours later my phone was ready to go, looking like new. Great job guys!
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October 2023 by Marcus Morris
Absolutely horrible customer service. I've come back up here so many times to get my phone. Every time that I come back the guy has something else he's forgotten to ask me for.Really he just lies!!!! Darker complexion black guy with eye glasses. I hope I never have to come here again. He tries to just get you out of his way, he'll say anything to make you leave the store.
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September 2023 by Valerie Haynes
My original service was scheduled for August 18. I received a text message that morning that the technician had a medical emergency and would not be able to make it. No big deal, things happen. I was told the repair would be rescheduled for the following week (Aug. 25). That day comes and I never received word from anyone and no one showed up to repair my phone. I went online and saw that my repair was scheduled for that day. I went ahead and rescheduled through the website for the following Friday (Sept 1). That day comes and still I receive nothing. I called Asurion and the representative contacted the store and was told they did not have a repair order for me (it was showing in the system). The representative rescheduled for the next Monday (Sept 11). The technician did show up and repair my phone. I'm happy my phone is fixed but the process I went through to get it done was not ideal.
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September 2023 by Wanda Webb
The tech called in advance and arrived in a timely manner from his call. He was very nice and helpful with my questions.
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September 2023 by James Williams
Austin and Micah at the Wolfchase location are miracle workers while maintaining professionalism and kindness to work through not only the device repair but dealing with his help desk and Samsung to get a warranty issue corrected. I tried to correct the issue for a week working with Samsung directly through at least 10 hours of phone calls myself. Yesterday I was to by a case manager at Samsung the issue was resolved but Austin had to go above and beyond to get the issue resolved himself. Thank you for your outstanding customer service!
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September 2023 by Micah Dickey
Absolutely stellar service. Cool gentlemen and very professional in their work and opinions.I went to them to repair my Google Pixel 7 pro and they found the issue was covered under warranty. They gave me options for leaving my phone with them as well as a timetable for when it would be completed. Upon picking my phone up I needed a new screen protector and they explained the options and the pros and cons of each.Again if you need work done with your phone, laptop, or whatever else, I strongly recommend their services
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September 2023 by William Allen
These guys are awesome! Zach and Austin were very attentive to my needs, very knowledgeable of the tech and had me up and running in a reasonable time. Thank you!
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August 2023 by aleshica
Haven’t even taken the phone in yet, but the customer service when I called with a million and one questions was EXCEPTIONAL. He was friendly, knowledgeable, and considerably PATIENT. Feeling confident about the actual service I will receive when I actually do bring my phone in.
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August 2023 by Me Myself
They fixed my device and did an excellent job. Busy busy Saturday for them and myself, and they got it done. Excellent service gets an excellent review, Thank you!!
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July 2023 by Felicia Dennis
This was a great retail experience! Friendly staff and Zack was AWESOME! He was so helpful and did everything he could to help me get my phone back working in a timely manner! This location is the BEST in MEMPHIS !!!
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June 2023 by Mydison Royston
I absolutely loved Brandon. I told him what happened, and he immediately knew what was wrong. He is efficient and kind.
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May 2023 by Stephon Johnson
Love this store. . .they've fixed multiple phones for me. . Very direct with the issues. . Cleaning is always recommended. . They do an awesome job!!
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May 2023 by Jordan Carter
Went in for a screen replacement, they also cleaned out my speakers and charger port, quick and simple. Great service and even better results.
