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January 2024 by Jon V
Had to go into a store to speak with a manager, only to have them call Verizon support to get an account terminated.
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September 2023 by Larry Blk
Was nice to stop by. Customer service was a great help...❤️
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September 2023 by Ms. Adrienne C
I love this location. Flethcher was very swift & professional. Timothy he was aight. DayDay She’s cool. I just love my whole Verizon team at this location. Customer Service is A1. They always go over & beyond for my family business needs. Thanks guys!!!! Keep it up!
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July 2023 by Jean Tate
The employees were great and I was just browsing but ended up purchasing internet services. They were so thorough. I highly recommend this place.
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July 2023 by Savannah Edwards
Been told many times over the course of a MONTH a new gateway would be shipped to me. It I'd broken and I've been without internet THE ENTIRE TIME. The store has said it would be sent several times, online people have said it. I just want internet that works but I keep being told that I'll have it soon, it's on its way. This is ridiculous!
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May 2023 by Chelsea T
Customer service was good. Just took longer than expected to get my phone activated.
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May 2023 by John Sauls
Salesperson helped a bit. She did get a little mad at us. Overall ok.
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May 2023 by Harold Rhodes
I don't like the customer service representative, they don't know how to treat you
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February 2023 by Hannah Bishop
Horrible customer service! I went to upgrade my phone, trade in my old phone and upgrade my service plan. The lady that was "helping" us was so rude that we ultimately left to go to the Poplar location. I tried to get her name, but her badge was turned backwards, but she was short with short gold hair. She was cussing and mumbling under her breath saying "I'm sick of entering this sh*t" and other very rude remarks while she was putting my information in her tablet. She couldn't show me a break down of what my new bill would be, explain fees, service upgrade changes etc. She truly acted like we were bothering her!! I guess I should have taken her initial eye roll as a sign to leave when I first told her what I needed help with... Very disappointing.
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February 2023 by Jason Horn
Chantieele's customer service is top notch. Allnthe reps at the Union store in Memphis were very helpful and patient. They made sure the customers were taken care of and happy.
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November 2022 by Brittany Foster
The workers was rude to everybody it’s like they had an attitude with everyone for no reason…the morning was10/26/22@ 10:00 am.Verizon employees are usually well mannered and helpful but not this day!!!
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October 2022 by David Ball
I came in expecting a pleasant or an inviting experience, but I was greeted with apathy and lack of concern for my needs.I came in happy while try to make a joke about wanting a “dumbphone” and left with disappointment and frustration from a lack or receptiveness and wondering if I would get a better experience at a Verizon store in Germantown, TN or Collierville, TN (if one exists, I will surely Google it).
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August 2022 by TaySo _Real
The service is very slow within the store and Verizon has hired people that doesn't know about cell phones. They only know how to sit there and talk to the same customer they already completed there problem. Then you gotta upload your ID and the server of the build was down for 2 hours and they told me I have to wait the next day to get my phone . And upload my ID because they couldn't send another link when it ain't my fault ?‼️like serious
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June 2022 by R Entley
20 minutes to 7 & they're closed. I called Verizon when I came here so that I could avoid a situation like this and they wouldn't let me call the store!
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June 2022 by LaTreshia Palmer
Very good customer service. Can't remember the name of my sales rep but she was awesome.