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January 2024 by Michelle Biggers
Love pajamas and slippers
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January 2024 by Greg Shumaker
Wife loves it
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December 2023 by Paula Alexander
They have some nice stuff, but I think they are waaay overpriced.
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December 2023 by Mrs. Hopson
This is the worst Victoria secret store in Memphis, will not go back. There is no one on the floor to assist the customer and the cashiers laugh amongst one another while you stand in the line. Will not greet you ,really unprofessional . I spent over $100 so I got a blanket and the guy said red or black , didn’t say oh, you get a blanket what color would you like, just assumed I knew what he was talking about. I mean it was really unprofessional, and ratchet.I went in 12/6 around 1 pm ,The Germantown location is my usual location, I will definitely stick with that location.I will definitely, make sure I never go to this store again. The service really sucks !! I
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December 2023 by Daniel S.
As a man who has been to quite a few of these shopping for my girlfriend, this place was bare. Literally 2 tables of underwear. I'm used to having a table per style of undies. Not here, cram it all into 2 tables.
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November 2023 by Christie Haley
Every single employee of this store was so very helpful to me. From the moment I walked in until I left they helped me choose exactly what I wanted. They were patient with me as I tried on who knows how many bras. The best of customer service!!
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October 2023 by Madeline R.
Terrible customer service. Google says they close at 9. I walked into the store at 7:55 and the woman at the entrance says "we're closed" I say oh sorry google says 9. She just responds "we're closed" I ask what time they close, just so I know for next time and again just responds with "we're closed" then what looks like a manager comes from the register and says "we're closed". I said I understand that but I'm asking what time y'all close so I can come back another day, then she says the whole mall closes at 8 right now. I said google says 9, that's where there's confusion. Mind you, I only went because I have a defective bra I bought that I want replaced. I would never walk into a place 5mins before closing, I was going by their hours posted online. Jeez.
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September 2023 by Maureskia Russell
I actually went to Victoria's Secret in Saddle Creek Mall. It was in June and got My Lotions, and they were on sale at a good price. I shared My experience without pictures then. I'm just now uploading pictures so it's reloading again. ?????
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May 2023 by Margie Baker
I am not happy with one of the associate she have smart mouth..I was being nice asking for the price and she response with attitude..I work in retail as well but I don’t treat our customer like her..mall restroom cleaner is more pleasant than her…
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May 2023 by Kasey Perkins
I am giving one star not due to the store itself but the staff that turned me away BEFORE closing time! I told them I just drove over 45 mins to purchase something specific. Would have taken less than 5 mins. Online says the store closes at 9pm so I called beforehand just to double check and I’m glad I did bc their google times are incorrect. I walked into the store at 7:39pm and called them back to speak to the manager at 7:44. Per the lady on the phone (who btw wouldn’t tell me an exact closing time) said it was the manager who was turning me away prematurely! This was very unprofessional and rude of them to do. ?♀️
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May 2023 by yvette tyler
I love ❤️ this mall I get great items and exercise this is my favorite mall every store I go in in that mall I love ❤️ and will recommend everyone
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March 2023 by Marta Dortch
3 black ladies checking out. As soon as it mine turn one of them looking in space and at me all funny. Then the big one asking are you ready. Like she did not see me standing in line the whole time. Then just attitude and a side eye she gave.
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February 2023 by Margie W.
The staff is very rude. I spent over 100$ and was treated very rude. The staff took my stuff out of the dressing room and put it up just because I went to get another bra
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January 2023 by Lady Carizza
I love this location despite the mall turning into a ghetto sports outlet. They have plenty of offers and discounts that you can only get when you shop in store. Last time I went in, I only had to spend $25 to get a $25 off $75. They also have helpful staff and great selection. Right now for the holidays everything is half off. They had big cozy robes for only $35 and nice panties (not the cheap pink cotton ones) $6 for $30.
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January 2023 by Chandrawatie Rambaran
I moved from NYC to Jackson TN. The store in Jackson closed permanently during covid I drove 1 and a half hours to exchange the sizes of three items I bought online while living in NY. the system was down for online orders return/refund/exchange in this store. All the employees were extremely uncooperative and rude. I had to call customer service while in the store to get help from this very same store. I am a customer for over 23 years and this is the very first time I hated going to Victoria secret, I couldn't wait to leave the store. Every employee in this store needs training on customer service etiquette before this store has to close down permanently ?
