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May 2025 by Jacob Lickliter (jlick76)
The sales rep at Russel cellular in Milan was awesome! Very informative and patient with our questions. Thx
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May 2025 by Cindi Harper
this is the definite store to go to for anything Verizon.....my new iPhone is great and my new plan is even better....service and care from Jayme is the best...he's a wonderful sales agent and is very polite and extremely knowledgeable ....so glad that he is there to take care of all things necessary to transition to a new phone !!!
visit this store and have Jayme take care of your needs... you will NOT NOT NOT be disappointed !!!
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October 2024 by Lisa Frizzell
Worst customer service ever. The lady hung up on me as I was trying to tell her what she was telling me to do was not working!!! She was from the Henderson store filling in! They need to fire her!!!! I'm ready to swap over to another carrier!!! Verizon is getting so bad and customer service is non-existent!!!!!!!!!
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September 2024 by Hayley Garcia
A lady named Amber Jo helped me today and she went above and beyond!
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July 2024 by Diana Williams
I don't remember the young ladies name but I have been in twice the last few weeks and she was wonderful and knew het job ,especially today 7/8/2024
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July 2024 by Richard Milligan
Worst experience ever at a cell phone store clerk had to have mgr do about everything 2 phone's did not work won't be back
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November 2023 by Lori Powers
We have been customers for years . However, last week we had a horrible experience. The male employee we were working with deceived us and lied . He kept our phone that we were suppose to return and when we came back to the store he denied it. After four hours of me sitting there he finally relented and admitted he traded it in. The manager acted as if we were on the wrong until he admitted it. After saying that they took care of it we have continually gotten phone calls from Asurion about why we haven’t mailed the phone in. I called customer service that day and again today . They did not record any of the info I gave them so customer service is.a joke. This has been so upsetting since we have been customers for 20 years. I will no longer use them after this. This employee is still there and we are not being heard by the company regardless of his admittance to his “mistake”. Poor management and customer service . I do not recommend them at all.
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November 2023 by Sara Tedder
I’m just baffled by the blatant disrespect some individuals have these days. Folks want to leave bad google reviews just because they feel ENTITLED. Stop being such a bully because you think it’s ok. The world is unfortunately completely one sided more so than it needs to be. As one customer states the male sales rep stole or kept her phone to later admit he used it as a trade…come on are you serious right now. You obviously just weren’t listening to what was being told to you during your trade in process and once again felt ENTITLED to see the situation in only how you wanted to see it. This sales rep works for a company that sells the newest products that are available so I am confidents when I say this “male sales rep” didn’t need your second hand outdated trade in phone. So before trying to bash someone or tarnish someone’s integrity take a good look in the mirror first Lori Powers and make sure you aren’t the problem. I am not affiliated with this store in any manner but I was in the market for an upgrade and like always I read google reviews but this one just stands out as bologna and feeling ENTITLED. By all means carry on…I won’t let ignorance stop me from doing business here.
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August 2023 by JTB
Very helpful and knowledgeable folks to help you here.
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March 2023 by Gabrielle Bell
This place has awesome customer service. We love working with Amber. She's eager to help in the best way possible!
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March 2023 by Gabrielle Cameron
This place has awesome customer service. We love working with Amber. She's eager to help in the best way possible!
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January 2023 by Cindy Zarecor
A very good experience here. Amber was so very friendly and helpful. I would definitely seek her out if I ever have another issue.
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December 2022 by Linda Pearson
Amber and Jamey they was perfect, Will anyone to come see them. Well please!!
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August 2022 by Kathi Leonard
Very unhelpful and did not resolve my problem that I was had getting all my data transferred to my new phone that i picked up at the verizon store in Jackson 2 days prior and was told that I needed to take my phone back there or pay an additional $35 because they aren't really a Verizon store. So I left and took my phone to an associate in Walmart who helped me during my afternoon break and we were able to get all data transferred.
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August 2022 by Jacob Davidson
Service & staff was committed to my needs.
