Verizon is a telecommunications business that provides cell phones, wireless plans, accessories, and related services. Customer experiences at this store vary. Some customers praise the staff for their helpfulness and friendly attitude, highlighting employees who are knowledgeable and attentive, such as one who was described as wonderful and well-informed. Others, however, have faced challenges with service. One customer was unhappy with the transfer process for their data, finding the store unhelpful and being directed elsewhere, which caused inconvenience. There are also reports of negative interactions with sales staff, including accusations of disrespect and issues during trade-in processes. A particular store location in Milan received high praise for excellent service, while another in Trenton was criticized for poor service. Overall, the store environment can differ greatly depending on the staff and location, but many customers appreciate helpful employees and good service when they visit. Despite some negative experiences, Verizon remains a popular choice for those seeking cell phones and wireless plans, with some locations standing out for their quality of customer care.
Great service. You do have to wait but I don’t want someone rushing through my service since I use my devices for work.
June 2026
Angelica was great to work with. Great customer service.
May 2026
Ms. Courtney did an outstanding job with customer service on today. She was very pleasant, knowledgeable, and patience. I would giver her a 5 star rating.
