Metro by T-Mobile at 3606 W Andrew Johnson Hwy offers a wide range of prepaid plans and 5G smartphones from Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff, especially Kayla and James, who are known for their excellent customer service and knowledge of phones and plans. Many mention that these employees go above and beyond to assist, making the shopping experience pleasant and informative. Longtime customers highlight the consistent good service from Kayla and Jackie as well. However, some customers have experienced issues with store hours, as the business was not open when expected, leading to frustration. Overall, the store is recognized for its great customer care, especially from Kayla and James, who are considered valuable to the company. The location is recommended for those seeking quality prepaid plans and attentive staff.
Matthew was frigging amazing! He really took the time out to talk to me and explain EVERYTHING!! My family will definitely be switching soon!
August 2024
Kayla and James we're excellent I was ready to leave metro and they are online reason I stayed they have excellent customer service great workers I always see one or other out advertisung with flyers about metro
June 2024
I met a very nice lady at this company named Kayla. She is very respectful and proper manners. She has been very helpful and is very smart at fixing phones. Her customer service is excellent. I tell all my friends about her and Metro service. She said she was a sales rep she is smart enough to manage the place. Thanks
