-
December 2023 by Sheena Lippens
Service has just gotten worse and worse half the time I can't receive or send pictures, texting certain friends and family members won't go through for several days and to top it all off calls are dropped or you can't hear the other person at all just static wouldn't do if an emergency came up!But here's the worst part the employees every time we go there their extremely rude or don't really seem to care but today was the last straw my husband had an issue that could've easily been fixed over the phone with me as I'm on the plan also the employee stated they can't do anything over the phone so he lost an hour at work and she told him not to come back as we were leaving well we will be switching companies soon...
-
October 2023 by Bake054
The door was locked in the middle of the day, even though an employee car was parked in the lot. Neither a person nor voicemail answered the phone. Several minutes later, after I was on the way to competitor, a lady answered the phone and contradicted every price and deal that Metro was advertising on their website but instructing the customer to visit the store to pick up their free phone . The lady said the prices were for online only but then said that she would not honor deals made online and that Metro did not have plans at the same price as advertised. She was unfriendly and was the sole reason for me to go with another carrier. Metro had been highly recommended by several friends but this employee prevented me from signing up. Nothing can be bought here because the door is always locked
-
October 2023 by Danny Baker
The door was locked in the middle of the day, even though an employee car was parked in the lot. Neither a person nor voicemail answered the phone. Several minutes later, after I was on the way to competitor, a lady answered the phone and contradicted every price and deal that Metro was advertising on their website but instructing the customer to visit the store to pick up their free phone . The lady said the prices were for online only but then said that she would not honor deals made online and that Metro did not have plans at the same price as advertised. She was unfriendly and was the sole reason for me to go with another carrier. Metro had been highly recommended by several friends but this employee prevented me from signing up. Nothing can be bought here because the door is always locked
-
September 2023 by B Cahill-Sanchez
Worst service I've had with this company. Woman said she couldn't help me with the issue I was having I told her I really just wanted a better phone. She continued to stand there with her head down staring at her phone. She offered no assistance no suggestions nothing. Strongly considering another company.
-
August 2023 by Tom Jenkins
Went on a Sunday called first no answer not surprised. So went anyway. Hours posted on Internet stated still open. Nope not open. 15 mins over and back for nothing. I haven't been back.
-
July 2023 by Everette M Turner
Timely and through service. I was happy with interaction with the Metro employee. Received awesome customer service.
-
July 2023 by Michael Turner
Timely and through service. I was happy with interaction with the Metro employee. Received awesome customer service.
-
January 2023 by Abortion is Murder Liberals are cancer
A worker named Cedric was very rude, unprofessional and lazy. The next time I had to go to metro, I drove an extra 45 mins away, to a different metro pcs, to avoid going to this location.
-
January 2023 by bikinijohn
A long drive ( 90 miles round trip) for me and the Mrs. But always worth it. Karla and Cedric know their stuff. Always appreciate their help and service. Our Metro store of choice.
-
November 2022 by Crystal Johnson
I went with my brother and they treated him as is he was not a person, wouldn't recommend at all
-
September 2022 by Shannon Swiney
So I drove a very long distance to add a line to my service for my daughter. Well to update or anything even though there hours say open. The office is shut up tight POOR CUSTOMER SERVICE
-
September 2022 by William Walker
Very unfriendly workers
-
April 2022 by Kimberly Dunn
Paid over $200 for 2 phones plus service just for my service to stop working ever other week. Very disappointed in Metro
-
February 2022 by Dana Bock
I called my local Metro in Morristown Tennessee. The woman who answered today was extremely rude and unwilling to help
-
October 2021 by GARY NELSON
It was pretty much an in and out thanks to the young lady working.
