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October 2023 by Aly Derrick
Friendly, professional staff! Everyone who works here makes it feel like home! I recommend Ascend to anyone who is looking for great service!
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September 2023 by MyAnh Stinson
We love Ascend especially Cathy Sun- Koger at Pleasant Grove Location in Mt Juliet. Tn. She always gives her 2000% in doing everything for us. She always does her best and always helps us with a beautiful smile. She helps us gets loans when we really needed the money. We are James and MyAnh. We highly recommend Cathy. Her knowledge in finance and banking at Ascend is superb. We love you Cathy
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September 2023 by Katrina Haley
Ascend is great I recommend them for all your banking needs!Denice Crocker is awesome!
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September 2023 by 2a Keesee
Wonderful experience. Thank you for helping me open my new accounts.
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July 2023 by Julie Tucker
We like Ascend Credit Union and they have lots of locations.
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May 2023 by Baron Dillard
They were hacked and my daughter lost her savings account. Yet they won't give it back to her.
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April 2023 by Timothy T.
Just over 3 years banking with Ascend. They have provided a great experience with all the perks of big banking in a credit union scale.
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July 2022 by Kerry Bolden
I Love my bank they warned me when someone had stolen my identity n changed my online password n it was PayPal that stolen money out of my savings account. My bank dispute it n put my stolen money back into my account n closed out my online banking. The only thing that I have a problem with my bank is that their interest rates are very very outrageously high....
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December 2021 by Mark Bone
Was not pleased at all. Never not going to bissn with bank again. Not happy
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August 2021 by Annette M.
Wow. This is the worst banking experience I've ever had. First of all, they ran two hard inquiries on my credit which was a ding. Secondly, they haven't been able to get linking our accounts with our kids correct, even after multiple in person visits. Lastly the charge you a monthly fee even when you have over $10k in your account. I can't find a single benefit to this financial institution.
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June 2021 by austin edwards
I’ve just recently started banking, and ascend is the best choice I could have made. Darlene has went above and beyond to do everything to help me in building my credit and setting myself up for a better future. She truly makes the process a thousand times easier than any other bank I’ve been with. I’ve done two loans through them and both times they were so simple, she always has all of the paperwork ready to go. She has truly been a blessing ever since I opened my accounts here, nothing but great things ahead and I highly recommend them to any and everyone for all of your banking and financial needs!
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January 2021 by Megan Joy
Worst company I have ever worked with.
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January 2021 by Darla B.
This so call credit union use to be best NOW they are not the best they never answer the phone or answer my email be with this bank for 34 yrs i plan finding another!!!!!!!!
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September 2020 by Rebecca Worley
Good customer service is rare. Appreciated the Ascend Representative taking the initiative to come out of her office to help me when she saw the Agent at the front desk was elsewhere / busy. Now a days it seems most would hide out in their office thinking I was someone else's problem. Paperwork was gathered, signed and I was out of there in a timely manner. Thanks!
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May 2020 by Jessica Hill
We just did our 4th car loan through this Branch. We use them over the dealership because of their excellent customer service and they always have the best interest rates. Darlene in the Mt. Juliet branch is the absolute best! She is so friendly, personable, and helpful to answer all your questions. I highly recommend Ascend and especially this branch. Thank you Darlene for a quick and easy process!
