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March 2024 by Tim Waters
Delivery was flawless!!! Thanks guys n gals!!!
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March 2024 by Patrick Ziemer
Great experience. Helped me find the product I was looking for
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March 2024 by Megan Boyd
Tracie was so pleasant to work with, knowledgeable and quick/slow when we needed it.
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March 2024 by Derek Davis
Great service
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March 2024 by Ken Thomas
Great customer service and pricing!
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March 2024 by Mary E. Watts Kellar
The sales manager, Max, was so accommodating and ready to help. I so appreciate all the help and the commitment to his promise. Terri was instrumental in finalizing the transaction and helpful in finding more to buy. Thank you.
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March 2024 by theycallmesolo
EDIT: The experience was great except now Our couch delivery has been delayed by over a month from the original date we were told it would be delivered. This is completely unacceptable and we honestly might be canceling our order altogether because we don't want to wait 5 weeks to get a couch we were told was in stock at the time of ordering.Corey was fantastic! He helped us find exactly what we wanted. Ask him about the 3 year warranty??
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March 2024 by Charles Ferrell
Grate sales people were great very good service
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March 2024 by Tina Lusk
Danielle was very attentive to me and she was also knowledgeable about the products. I will definitely shop there again.
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March 2024 by Josh Woodward
Kelsey helped us find our living room couches with ease! She was fantastic and super friendly and we really appreciated her help! Thanks Kelsey!
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March 2024 by Barbara Knaub
Danielle was a delight to work with
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February 2024 by Jason Watson
Ashley Homestore made me feel helpless, and my wife afraid & anxious.Red flags1. Company is unable to communicate issues are happening with customers2. Company unable to communicate with itself3. Company unable to share fulfillment phone numbers with customers4. Employees too scared of being fired that they refuse to call their bosses.5. Employees expressed frustration with not having next steps.6. Company satisfied with leaving customer with no next steps to resolution.7. Company prefers to threaten to call the cops to make a customer leave so that they can go home rather than help.Here is the story:Furniture was arriving for a new house that we were finally finished remodeling. We were excited after we picked out our furniture and purchased, which went fairly smoothly, that sales rep Danielle was awesome and deserves a raise and a promotion.The breakdown started during my workday when my wife writes me statements like "These guys r not friendly" and "I'm scared here with them I don't like their white glove treatment at all" and "Dropping chair n they don't understand any English" I talk to her and after making sure she feels safe enough not to stay on the phone with me, the men attempt to leave. When backing out their truck they drive their front wheels into soft grass on my property and get stuck.The men proceed to take stuff out of our shed without asking and try to get unstuck. Again my wife is not comfortable talking with these people so she stays out of it. We assume that a tow truck is coming but we receive no information. This began at 1:00 while I was at work and unable to make things happen. 4 hours later I'm off work and no tow truck, and we still have no information. My sister is blocked from her home on the property and she starts making phone calls trying to get answers - tow truck information, trucking company, anything. We talk to someone, and get promised a call back. We never received a callback.While waiting I'm blocked from getting to my home and am trying to stay out of the way of the hopefully tow truck that should be coming. Another hour goes by with the inability to reach anyone at Ashley Homestore. Not the store, not the call center, nobody. So I go to the store, and get no help. The salesperson at the store says their hands are tied, that they have nobody to call, that they can't call their boss for fear of being fired . She tried to reach out in back channels to get information. Ultimately it ends with them threatening to call the cops if we don't leave, not because I'm irate, but because they need to close the store and go home.I'm left helpless - no information, no contact information, and a severe lack of communication.Meanwhile, these two men are at our house without anyone coming to check on them. No food or toilet, and again my wife is not comfortable with these men due to their earlier behavior. My brother-in-law finally can come take care of them.Finally, the truck company contacted us at 9:15 when this process started at 1:00. A tow truck is 30 minutes away, maybe, apparently the trucking company has been trying and getting canceled on for hours and nobody talked to us.The vetting of these trucking companies is severely lacking. Do NOT go to Ashley Homestore, if you have a problem they are not equipped to handle it. Documenting red flag process updates they should consider to reduce these issues in the future. Instead of celebrating with a movie on my new couch I was supervising a tow truck til after Midnight that I had to move heaven and earth to find ANY information on.They also tore up my yard. Which probably costs about as much as I paid for the furniture, and the furniture at Ashley Homestore isn't exactly cheap.I do NOT recommend Ashley Homestore, this is the second issue I had with their fulfillment of delivery and setup with a 4 year gap. The first one I wrote off as a fluke, this one I won't. If you might need any help, go anywhere else.
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February 2024 by Tom Gibson
Good choices. Very efficient process.
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February 2024 by Mandy Johnson
We want couch. They have couch. We buy couch. We get warrenty for 5 year. I smile. It made me big happy.
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February 2024 by Janice Crosetti
The sales girl was very helpful in picking out the right furniture and getting us some measurements
