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February 2024 by RML
Stopped here at 1910 to get a battery for a neighbor- this was posted. The hours weren’t reflected on Google maps . Fortunately advanced auto was able to help. It was super frustrating as I drove about 20 mins out of the way to go here for my neighbor to have a battery to start the car. I respect the need for meetings but do it before or break staff up and do it or if you must close the store update it to reflect on maps social media etc .
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February 2024 by Vishva Patel
Lady at the store is very rude to my father. The lady did not help during transaction and being mean for no reason. There were problem during transaction and they did not attempt to explain it and on top of that lady started talking very rudely when my father was not even talking to her. My father was trying have communication with other technician named Robert who could not fix my car’s battery and my father just asked for return if he could not fix it. But they did not give full refund and behaved very poorly and rudely to my father. When I attempted to talk to Robert, he was polite and explained the situation to me but the lady was not nice. This store needs to improve upon their customer service. They still did not fix my refund.
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January 2024 by Jose
Great experience, I was helped without any rush at almost closing time. Associate name "Chad".
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December 2023 by Samuel Rouse
Refused to exchange wrong headlight bulbs I bought there 5 mins prior without leaving the parking lot, for being slightly opened. Went to Advanced Auto with my brights on(no low beams..) and got them there..
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December 2023 by Shaleen Holland
Very helpful
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December 2023 by Callyn M
Shoutout to Richard for excellent customer service!
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December 2023 by The Estep Tribe
Second experience here that was less than helpful. Lady at the counter scrolling tik tok refused to come help us and said her machine for the check engine light was “acting up” then proceeded to go back to scrolling and lock the door behind us 30 minutes before closing time. Seems to be a string of laziness and incompetence. O’Reily is more than happy to help and Advanced Auto in providence has always been more than helpful as well, maybe this location isn’t really needed anyways.
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November 2023 by Angela Jaramillo
Nicki was amazing she is on point!
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November 2023 by Alexa Wallenburg
Absolutely horrible experience there on 11/8. The man standing up front was extremely rude and unhelpful. When I asked for help searching for something he told me could not do it. Proceeded to laugh with the lady worker there. Worst customer service I’ve had in a long time! Would never go back. Hermitage location was more than helpful!!
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November 2023 by Trinity Martin
Worth the extra miles driving for cheaper costs than Advanced Auto or O'REILLY and I'd say it's fair to say the most pleasent customer service in the biz!
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September 2023 by Sean Grimes
Best autozone I've ever been to. I have been here quite a few times over the past few months, the gentlemen in here are always very helpful and knowledge. They're always super professional and curtious.I always come here when I have a problem with my car/truck because I know they genuinely want to help me.
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September 2023 by Tameshia Mayfield
Bobby Hilton is knowledgeable, and he is professional. He was very honest and he helped us out tremendously.
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September 2023 by John Loman
Called store spoke with Robert store Manager asked for price on a blue tooth adapter told me ii had to come in didn't know what I was talking about very rude and abrasive calling corporate needs to be fired
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September 2023 by Jared Ledlow
Great store, staff are always helpful as well!
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July 2023 by Cody O'Regan
Great help had my gasket after 3 others let me down. Thanks
