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March 2024 by Kenneth Freeny
Always have what I need in stock and customer service has always been good
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February 2024 by Sarah Shao
Got my screen replaced on iPhone 13 Pro Max. Ever since my phone goes in and out of SOS, randomly dims and brightens, color is off, has an error message (the tech said not to worry it will go away but hasn’t), and overall function of my phone is delayed. They also put a screen protector on my phone without my knowledge and charged me additional money for it. Looks like I’ll be having to pay again to get it fixed at Apple.Recommend just going straight to Apple for damaged screens and save yourself the issues. Also, make sure they don’t do extra things without asking first.
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February 2024 by Carrie Carlisle
This place is absolutely amazing. I had a messed up battery on my iPhone 11, and they fixed it and put a new screen protector on it for just under $100. And they got done faster than they said they would. Would highly recommend.
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December 2023 by Monika Wiser
I took my phone here to get the screen replaced. I was assured by TWO DIFFERENT people that they had the right screen for my phone. One guy on the phone the night before I went in and the guy working the next morning that I went in. They told me it would be about 3 hours to be done. An hour later I get a call saying that they actually do not have the right part, but they had ALREADY taken someone else's property apart before physically making sure that it was the correct part. Both screens they ordered supposedly came in defective or broke. Now I am left with a completely unusable phone with nothing but an "I am sorry, mistakes happen." Don't take your phone to these people if you want to have a functional one once they are done with it. Inventory mistakes happen but this isn't the same as saying oops I scanned in that color towel 3 times. If I could I would give this place ZERO stars.
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November 2023 by Manohar Devarasetty
Needed a new car battery after my car died earlier that day. Jim Green was outstanding to work with as I knew next to nothing about car batteries and replacing them.
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October 2023 by Gerry Dave
Great place, good fair pricing and fantastic customer service. Jim, you were great.
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September 2023 by Travis Thompson
Needed help with a damaged phone. It took the staff all but two minutes to tell me that there was nothing that could be done. They clearly didn't want to spend the time to trouble shoot it. I promptly took the phone down the street, where they fixed it within an hour. Do NOT take your phone here. They are either inept or extremely lazy. Either way...just buy light bulbs.
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July 2023 by Andrew Smith
Service Personnel here were fabulous. However, after ordering and paying for a car battery online to be installed the next day, I arrived to be told that they don't even have a battery like that at the store. My only option was to spend an additional $22 to buy the next battery up which they did "happen" to have in stock. Also had to wait almost 90 minutes for anyone to be free to install the more expensive battery. I understand mistakes happen, but at least I could have been offered the upgrade at no additional cost since the mistake or circumstance was not my fault. Was told this was not an option. Good store, may just be a fluke but they asked me to give an honest review when I complained to the company. So here you go.
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April 2023 by Elisa H.
Had the batteries I needed, stocked up on some others bc they had a special, that was cool. Got in and got out, piece of cake. I don't know how the customer service is as I put my stuff on the counter, he rang me up, told me the total, bagged my stuff and returned to what he was doing. So if you need help, I don't know.
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March 2023 by Jim L
Placed my order for a auto battery on line and saved 10%. Drove to the Batteries Plus store and it was installed very quickly. Great place to do business.
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February 2023 by Michael L.
Tried to replace a 2021 Toyota highlander fob. They said they could get one and program it for the car and they would call us within a week, after 11 days went by we called they said that they had the fob and to just bring it in and it would take about 20 to program it. Went there and they had absolutely no idea in the world how to program it to the car. I mean nobody in the store or their IT department had a clue! They were very rude and just completely incompetent in every way on what they advertised as being their job. WOULD NEVER GO BACK TO THIS STORE OR EVER RECOMMEND IT TO ANYONE. They were the worst.
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February 2023 by GEORGE LABRADOR
The manager was Too anxious to get back on his phone call and Sold me some batteries that cost me for 4 batteries $25.00. I asked him about my remote battery. He declined to check the battery And offer to charge me just to unscrew the cover of the remote in my keychain to check the battery. I don't recommend this location. I felt brushed off. Only one person was working. Overall poor service. Too expensive. In Radio shack I never had that problem. Now the Smyrna Batteries Plus was excellent.
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February 2023 by Michael Fuller
Super friendly and knowledgeable staff… great selection, WAY CHEAPER THAN AMAZON! Support this local store!
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February 2023 by Melody Engle
Had what I needed. Whipped it out and put it in. Checkout was just as easy. Friendly and efficient
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December 2022 by Dean Pecunes
I went onto their website and put in our vehicle information, which led me to a Duracell Ultra Gold 51R battery. I purchased online and took the old battery in with me. When I put the old battery on the counter, the gentleman asked me if I knew I ordered a different sized battery. I told him that I ordered the model that their website told me I needed. He checked on their site, and it did say the correct battery was the 51R, however, both gentleman working said that does not even look close to a 51R. He researched on other pc's, and everything kept pointing to 51R. He brought up 2 other models to the counter, along with the 51R, and the 51R was not close at all to the original battery. Ended up buying the Duracell SLI121R, which was much closer in size. Installed that battery in our vehicle and it worked just fine. I really appreciate them saying something to me about the sizing of the batteries, and took their time to try and get me the correct battery. Thanks again!
