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November 2023 by Nadia Carroll
. I wanted to express my frustration and the service that I have been provided at the Mt. Juliet location. First and foremost I want to say the general manager here this location is not professional at all, does not know how to call me back, horrible communication with his employer. When I had my car fixed back in June when they did the work they broke the molding on the car and I had to wait for that part to come in which was an absolute joke. It took forever to come in and nobody had called me to tell me when the part came in I've had to be the one to follow up and keep calling. I go in and talk to the manger to tell him how I have not been happy and never did he apologize for anything and he blamed Devin for not calling me to let me know the part was in. I go in to have them put it on and they were missing the clips now... one thing after another I swear so this morning I call bc it's been a few weeks since I've heard from anyone and Brian the manger told me the clips wouldn't take long at all well here I am following up once again calling them to see if the part had come in and they have been bust laying on the mangers desk and I have not received a call at all!!! This has been so frustrating to say the least and I've been in a hurry to sell this car and it's put me way behind on that because of how horrible caliber collision has been. I will never use you guys again in the future nor recommend this location!!!
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November 2023 by DJ BENMIX
I’m well satisfied with the treatment and professional service that I received from Caliber. My vehicle was broken, but now it looks brand new again.
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November 2023 by Ronald Broom
After a recent fender-bender, I'm happy that I chose Caliber Collision in Mt. Juliet. They kept me aware as they progressed the repair. Twelve days after the accident they called to let me know that the repair was finished. Excellent!! They did an awesome job and even had it detailed. A special thank you to Jesse.
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November 2023 by Ryan Keith
Caliber replaced reat r/s rear quarter & bumper on my black '17 4runner. They did a great job on the paint & body work. Picked up my vehicle & it was spotless inside & out. Very happy!
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November 2023 by Clayton Hunt
Caliber Collision in Mt. Juliet did a fantastic job on my wife’s vehicle after it collided with a deer. They stayed late on a Friday evening to allow us to pick up the car on the way back from vacation. Christopher Neal did a great job.Services: Painting
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September 2023 by Kayla Turnbow
They worked so seamlessly with my insurance, Geico. It was a totally stress-free process. Jessie was so helpful and kept me informed during the whole process. Definitely would recommend them for any work you may need on your car!
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August 2023 by Timothy J Haller
Mt. Juliet shop is excellent!!!! Excellent employees. They know their jobs & they execute their jobs like a Swiss watch keeping time. The repairs were excellent. Even the off damage lines were even and straight. I could not sing praises for this shop loud enough. I thank you and appreciate all the work Caliber Collision did in restoring my vehicle.Service: Painting
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August 2023 by Ponci Cobb Jr
I recently had my vehicle repaired at Caliber Collision in Mt Juliet, TN and I couldn't be happier with the results. My service advisor, Jessie, provided outstanding communication with timely updates throughout the entire process. The service was top-notch and the repairs made my vehicle look flawless. I highly recommend Caliber Collision for anyone in need of body work repairs. Thank you Jessie and the team at Caliber Collision for a job well done!
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July 2023 by Ponci C.
I recently had my vehicle repaired at Caliber Collision in Mt Juliet, TN and I couldn't be happier with the results. My service advisor, Jessie, provided outstanding communication with timely updates throughout the entire process. The service was top-notch and the repairs made my vehicle look flawless. I highly recommend Caliber Collision for anyone in need of body work repairs. Thank you Jessie and the team at Caliber Collision for a job well done!
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July 2023 by Team SiqFüti
I've tried to give them a chance, but man is the communication here horrendous. Part of my repair was replacing a bent runner board. They didn't bother ordering that part in the 2 weeks in between my signed estimate and the scheduled repair date. They waited until after I dropped it off, then had a "hard time tracking down the parts", so my repair was delayed a few weeks. They finally gave up and gave me my car back with an incomplete repair, though they got paid in full, and said they'd call me when the tracked down the parts. Weeks went by. I called, they said they'd check and call back. No call. Few more weeks. Same thing. Another few weeks, same thing. Months go by, so I file a complaint with USAA. That finally got them on the phone with me to say "oh these runner boards have been sitting here for weeks! Bring it in tomorrow morning, it'll be done in an hour or so." Big surprise, not done in an hour. Not done in 8 hours. Call the following morning to check on status..."Oh I don't know anything about it, we'll call you back."No call back. No car.The portion of the repair they DID complete was fine, though delayed. But to continue to delay finishing my repair after they've already been paid, plus the poor and oftentimes rude communication...it's just extremely unprofessional, puts me out, and makes planning transportation costly and difficult. If you go here, get comfortable being a squeaky wheel, and plan on double or triple the estimated time they tell you, at a minimum.Services: Tires
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July 2023 by Connie Hyde
My son backed into a sign and damaged his bummer/trunk. We needed his car fixed before he went to college at the end of July. Caliber Collision got my car in right away and had a quick turn around time while several other shops i called had wait times of 2 months out. So happy they got it done in time and it looked great. Saved me a real headache of trying to figure out what he'd do without a car. ThanksServices: Painting
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July 2023 by Philip Kilpatrick
I called many body shops with a complicated issue. Brian (the General Manager) was the only one who took the time to personally walk me through how the insurance process works. I was amazed that he was personally willing to take the time to patiently explain everything even though I wasn’t even a customer. I highly recommend calling Caliber Collision for your needs.
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June 2023 by Shannon P.
Devin at Caliber Collision was super professional and stayed in contact with me about the damages to our car. We got it back clean, all fixed up and he was just so professional. Carlie at the front desk was super organized. Totally professional.
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May 2023 by Emi Canahuati
Caliber was great for repairing my car after a collision. The car looks like new and they kept me updated during the process that was longer than expected due to supply chain issues. Bonus, they will return your rental for you so it's easier from a logistical perspective. Would totally use them again.Services: Steering & suspension repair
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April 2023 by Amanda Bilyeu-Garrison
Chase Thompson goes above and beyond making sure he explains every detail of the process and keeps you informed while having your vehicle. It’s nice to see people enjoy what they do and he certainly does and it shows. I would recommend anyone taking their vehicle to Caliber of Mount Juliet.Service: Body & Trim
