-
February 2024 by Janice Hamer
Staff was very professional and friendly. I would highly recommend them to family and friends.
-
February 2024 by Jean Smith
Very professional and accommodating! They went above and beyond last year when my son had a mishap while using one of their cars.. The grace and understanding was unbelievable. A late review but the customer service was never forgotten. I've used another location and the service was not the same. I Will use this location only.
-
November 2023 by Meresa Devoe
About 2 weeks ago I needed a rental. I really appreciate the staff that works here. Especially Jeremy, the manger. They were understandably nice and compassionate. If you need a car please select this location
-
November 2023 by Eric Jones
The app and website are easy to use and picking up in Mt. Juliet is a great plus for Wilson County. It was ready overnight in 10 hours. Great service, pricing and customer service.
-
October 2023 by Alicia Hindelang
I was told if I came at my appointment time they would already be gone so I had to go early. The tags were expired by 5 months and the staff wouldn't come back to exchange it. I paid for road side assistance, but they refused to provide the service. The manager sent a generic response to the first email then never responded to the second.Poor customer service and no accountability for their mistakes.
-
September 2023 by Michael Olushoga
I have rented cars from this location a total of two times. The first time was great. Great service. Easy pick up and drop off. I tried to rent a car a few days ago. Online it was an easy process as usual. I then got a call a few hours later saying all the cars were being serviced so there would be a delay in getting my vehicle. The manager told me he would call once it's ready. I never received the call. I went in person and was told to go home and I will get a call within the next 2 hours. I never received the call. I was placed on hold 8 times and hung up on. Terrible service. 3 stars ? because the last time was great.
-
September 2023 by D K
I just started using this location for business and personal. The staff is outstanding. Professionally kind and courteous. Always have the vehicle promised or better, when promised. I recently had a vehicle scheduled for pickup at noon for business. I needed to pickup early at the last minute and Josh on Jeremy’s team got it it done.Darryl Knox.
-
September 2023 by Sarah Anderson
I have used this Mt Juliet location for years and have never had any issues! Easy pick up and drop off. Staff is excellent. The only issue I had this time was the car, a 2021 Toyota Corolla. It was not comfortable to drive long distances, had a dent in the door, and lacked a lot of the amenities I am used to in my own vehicle. Next time I am driving such a long distance, I will ask more questions about the car. This wasn't any fault of Enterprise or their staff so I didn't remove any stars!
-
September 2023 by Katy Flakoll
Have had to rent 3 times in close proximity. First experience was good. Second, I reserved a economy and all they had was a gas guzzler. I left my makeup bag in the vehicle and it was thrown away and I was charged a hefty refueling fee despite refueling! Third I was promised a discount due to to second experience. No discount was given and despite before and after pics of gas usage, was still charged refueling even though I got it less than full and I left it full. Tried to clarify at MJ office and was hung up on.
-
September 2023 by joe ring
Car was fine but the bill was supposed to be to the local car dealer / insurance but instead of getting things cleared with them they billed my credit card
-
July 2023 by Kevin Hutchinson
Enterprise is always customer service oriented and they treat you like family. They usually upgrade my vehicle due my car not being ready. Their prices are more reasonable than the competitors. I will always use their service. Keep up the good work Enterprise Rent-A-Car.
-
May 2023 by Chip Ashley
I travel quite frequently for my job and to my knowledge this is the only enterprise location in the country where I have visited that refuses to let you park at their location and make you park at another business. They will also tell you that if anything that happens to your vehicle while you are gone then they are not responsible. Very unhappy and the agent really didn’t care if I rented with them or not.
-
May 2023 by Erin Verdi
Excellent service! I will be back! I rent cars a decent amount for work-related travel. I love that this location is in Mount Juliet (it is nice to pick up and drop off in town and not at BNA!). Making my reservation was easy, I received a courtesy call the day prior to my scheduled pickup, and everything was ready for me when I arrived to receive my car. Enterprise also still provides you with a few individually packaged Clorox wipes which is nice. Drop off was easy. Just parked, handed off the keys and received my receipt via email. The staff at this location are so kind and helpful. Very professional. Will return!
-
May 2023 by george Helen
Great service personnel. But they don't let you know when the rate changes. Cost from 1 month to the next changes and they will not let you know even if you are doing a week to week rental.
-
May 2023 by Shelby Subick
Love the Mt Juliet location! I’ve rented multiple times and have another reservation next week. Jeremy always takes care of me. He’s super friendly, makes sure the vehicles are up to his standards (which seem high) and gave me multiple vehicle options at my last rental. 10/10 recommend!
