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August 2023 by Daniel Yawn
2017 VW Beetle Convertible. I goofed and un-torqued a motor mount bolt on my wife's beloved Beetle. I stopped what I was doing and took it right to this mechanic. He could have said anything. Could have charged me anything. Could have told me I needed $$$ to repair. Instead he listened to what I told him. Looked at it. Saw what I told him was wrong. And re-torqued the bolt that needed it. It is so rare to find an honest mechanic these days. Charged me 1/2 hr. labor and was able to fix it within 30 minutes while I waited. So, he has us for customers now. He works on all European brands, BMW, Audi, VW, and more. Staff was polite and efficient. Place was clean and comfortable.
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June 2023 by Rich Neal
Shop serviced my Audi A6 TDI the day before I left for a two-week trip to Maine. A special oil and German filter completed their job and I returned home. The following morning enroute on my 11 hour journey my oil filter warning light illuminated outside Crossville. It was my good fortune at 0730 on a Friday morning to find a maintenance shop open that kindly took the car in for inspection ahead of other customers ahead of me. They discovered that the oil filter had been incorrectly installed so that the o-ring seal did not seal properly. Finding that the EM oil installed the night before was not available they changed both the oil and fuel filter and cleaned the engine compartment thoroughly. They then wrote a detailed report of their findings and provided a photo of the faulty oil filter seal.Upon return to EM following my trip, I presented the bill expecting reimbursement plus a free oil change from EM when next due. They agreed to pay the shop costs but angrily refused to provide a free future service using their German oil and filter despite the fact that they caused the incident with their incorrect instillation. The owner (?) was belligerent, and refused to discuss the issue to my satisfaction. He walked out refusing to discuss the issue further.I felt that six liters of oil and filter was a minimal cost to EM rather than losing thousands of dollars in future business from this customer.
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June 2023 by Rich N.
Had my Audi A6 TDI serviced with an oil change the day before leaving for Maine, a two-day drive. Leaving early the following morning we set off on our journey. Outside Crossville my oil low level light illuminated. I pull off and searched for a maintenance shop. They found the oil filter O ring was improperly seated and that oil was indeed leaking. Not knowing the unique oil used by EM, they installed a fresh change of oil. Pictures were taken and a full report was presented with my bill.I reported the problem to EM and was told upon my return to Nashville to give them the details for reimbursement. Bill and pictures in hand I presented my case to EM's owner(?). He agreed to pay for the Crossville oil change but refused to offer a free oil change with the special oil and filter that had been in my car for 12 hours before it leaked out. He blamed me for changing the oil instead of topping it up. The Crossville shop did not have his oil or a German oil filter. On top of adding 3 hours to my 11-hour trip, he was unresponsive to my arguments, very short with me, and walked out on resolving the situation. This will be my last visit to European Motorjerk. They didn't stand by their work and were extremely rude.
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May 2023 by Joshua Gandy
I came to Jerry over a year ago with my 2020 VW GTI to install a Unitronic Stage 1+ ECU, Stage 1 TCU, turbo inlet valve, intercooler, charge pipes, and intake. With more than 25,000 hard driven miles on the car I had to sing this amazing shop’s praises! They do incredible long lasting work and I could not be happier! I’m absolutely blown away with the great prices, integrity, and support from European Motorworks! Thank you guys and I’ll be back soon for Stage 2, downpipe, and exhaust.
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May 2023 by Michelle Butler
I have had many experiences with Jerry & his team on all of our European vehicles. They are honest and trustworthy, and the price is beyond reasonable when you know the work is going to be correct.
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May 2023 by Jim J.
I recently moved here from California, (Yes, I'm a CaliFleerer), and I brought my 2003 C240 (Base Model) with me...she has 245K+ on the clock. She had an issue and went into the "Limp Home" mode. Not knowing any place here that works on Mercedes, I did a Google search and European Motorworks popped up..read the reviews, and decided to give them a try. I was more than impressed with European Motorworks...started off with the office manager, pleasant and professional. This carried through to the service technician / service advisor..and the office dog !!! They were able to quickly diagnose the problem, had it fixed, and running GREAT within 48 hours. AWESOME SERVICE! My Mercedes has found a "repair station" !!! No need to look anywhere else here in Mount Juliet !!!!
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April 2023 by Shawn Michaud
Place I'd the best! I drive 35 mins for an oil change or any repairs. There honest do great work and turn the car around fast. If you drive a European car this is where you should be taking it.
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February 2023 by Aaron Wallenburg
Two sides to every story. Mine is that I took my 335i to Jerry for electrical troubleshooting. And the car was picked up in worse condition than when dropped off. 1.)Broken trunk actuator. 2.) trunk will not shut. Attempted to resolve the issue with Jerry the owner. He immediately went on the defensive. Saying… well trunk latches go bad all of the time. BS… both were in fine working condition when the car was dropped off.Service: Electrical repair
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December 2022 by Robby Briggs
Very nice people. Jerry was very knowledgeable and even took the time to take me on a test drive to show me what he had done.Service: Auto engine tuning
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August 2022 by Domingo Hernandez
I am new to the area, I was looking for a European Specialist for my Mercedes and BMW these guys are Great at what they do. Explained every repair very well in a non-technical term which was very easy to understand. I was treated Very fair labor rate is reasonable, Great experience I would highly recommend European Motorworks.Services: Auto engine diagnostic
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July 2022 by andre d.
Don't waist your Time or Money at this shop. I've serviced my BMW here for 4 years but never again. Customer service and good business has taking a nosedive for the worse. March 2022 I brought my BMW X5 here to have my rear air shock replaced after one side deflated. I was told i needed to replace both air shock bags and rear brakes and rotors. This repair lead to several months of snowballing suspension issues that lead to me having to replace the adjacent part to every part that they repaired amounting to roughly $4400. And each failed part would happen within 24hours and 5miles of every time I received my vehicle back. :-/ I'd HIGHLY RECOMMEND that you take your business elsewhere. It's hard to find trust worthy mechanics now days.
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April 2022 by Erick Castillo
I blew the engine on my MK4 Jetta December 2020 I towed my car to European Motorworks the same month and from the months of December to April it sat waiting to source an engine. April came I paid for the engine and the labor along with all the other charges which included a single mass flywheel conversion which was normal and I didn’t think anything of it, until I decided to build the bottom end of my 1.8t in my garage. Upon further inspection the “single mass flywheel conversion” that was apparently done wasn’t. In fact it was the exact same conversion kit that a local shop installed for me an entire year ago. (They marked the flywheel and parts of the clutch with a specific color marker.) Kinda trying to figure out what happened here. But I definitely feel like I was scammed.Service: Engine repair
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April 2022 by Tommy Salami
I've trusted my Audis to Jerry several times, but here's the biggest savings and 'save' story about his service.Had a friend passing through Nashville in a D4 A8L when he blew an air suspension strut. He had it flat-bedded to Audi Nashville, where they told him he needed two new struts and maybe more (ELEVEN THOUSAND DOLLARS), and they could not get to it for three weeks(!) Took it to EMw and Jerry had it back on the road with the same repair Audi had diagnosed (with OEM parts)... in three DAYS for less than a tenth what AoN had quoted.Services: Electrical repair
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April 2022 by Roderick Jones
The service is awesome and the expertise is great. The customer service is great and I would recommend for any European car work that needs to be done.
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March 2022 by Erik Douglas
I’ve know Jerry for over a decade, he allowed me to work in his shop as an apprentice in late 2009 through early 2011, Jerry has taught me many things, to include, making sure you hire the right technician the first time, as the proper diagnosis is the most crucial part of being a technician. No one likes a parts changer, that cost us the consumer more in the end. Jerry has more than 30 years under his belt as a European Technician, he also has some of the most modern software, and highly trained technicians available on the market today to get your vehicle back on the road without a worry. Jerry is the only person I refer for European vehicles, some of his customers, including myself, have transported our vehicles hundreds of miles to have Jerry fix it right the first time. Honesty and Integrity is the foundation of his business, and he will always take care of his clients to the highest standards possible.
