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June 2024 by Ashley valdivia
was closed at 8pm
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May 2024 by Madison Hayes
I have had good experience with this store. Until Genevieve. I had a pick up order and she almost cancelled it because she “didn’t have staff”. I told her I was okay coming back but we had gone to other stores and came back. She said the order hadn’t dropped in the computers but 10 mins before she picked it. I had been in the store 40 mins prior and another associate had it pulled up.
Like I said. It would have been fine for me to come back another day rather than being told she almost cancelled it.
I walked around the store looking about getting other items prior to pick up and there were 5 on the shelf. It was very unprofessional. But I do appreciate how nice the other associates were.
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May 2024 by Julia Cecere
I never do this, but good lord. The “Manager” Gwynevere more or less accused me of stealing today. I purchased a cart full of items today and then picked up my pickup order right after I completed that transaction. The lines were crazy today. 1 poor check out girl and like 20 people in line, so when I double checked my pickup order to make sure everything was there and realized 3 items were missing but they were showing on the pick up form as “picked” and charged for, I stood off to the side and let her know and asked if she could call someone up to help since she was still trying to check out a long line. Then I offered to go find the items myself and bring them back up to her, because she said the manager was gone and there were only 2 employees in the store and she can’t leave the counter. Came back with the items and the manager had showed back up and had sequestered all of my pickup items and my other cart full of items I had just purchased behind the counter, and immediately proceeded to interrogate me and accusingly patronize me as we went through everything line by line (which is what I would have done anyway). She asked me WHY I WOULD CHECK MY PICK UP ORDER IN THE FIRST PLACE. And I said “so I can make sure nothing is missing.” She didn’t understand the pick up order form, kept saying she’s going to have to charge me for these other items I brought to the front, and I had to convince and show her the form and my online receipt 3 times until she realized she read the form wrong and that I went and got exactly what I was already charged for, no more no less. Then she started going off on the girl who picked the order and was telling me how she’s going to have to fire her, which I thought was tacky to tell a customer. She handed me my pickup order and then I pointed at the rest of my stuff I had just purchased which was still behind the counter and asked if I could have my items. She gasped and said “DO YOU HAVE YOUR RECEIPT?” And I said YEP and handed it to her and then she gave me back my items. I let her know that it felt really awful to be accused and interrogated like that. She proceeded to tell me how people steal things all the time and I told her not to project that onto a random customer who has not done anything to indicate suspicion. Anyway. She didn’t apologize or anything but I made sure to get her name so I could give her a raving review today.
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March 2024 by Paula Leavy
Great prices
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March 2024 by Bonnie Colier
I am sick and thru PayPal already paid for a pick up order. The store will not hold my order until I can get there. I do not live in that city but can pick it up in another week. Their “ policy” prevents that. Yet it takes more effort on their part to restock the items. That is very unkind and inhuman to a sick elderly woman. Also, it is stealing what I already paid for. They say to get my money back I have to call Joann’s service to get a refund. They make Me go through that ordeal when I am the customer. Very Poor Service.
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February 2024 by Martha jackson
2/6/24 I called the Sewing Machine department where I had bought a sewing machine. I asked when I could bring my machine in because I was having difficulty with the buttonhole feature. She began to question whether I had bought the machine there and if it was bought in a box. I reassured her that I bought the Singer machine at the Mt. Juliet location. She iterated that she was leaving at 1pm. I asked her if I could schedule a time to bring the machine in, she said that she didn’t know when someone was going to be available and said again that she’s leaving at 1pm. This display of behavior and tone of voice was unprofessional in a business. I ended the conversation by saying I am sorry that I called and caused a disruption in her day.
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January 2024 by Cozzi C
They need more registers open. Every time I go in there I find myself standing in a long line. Get more help specifically for cash register!
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January 2024 by Shawna R
This store is in shambles. Seriously - I have never seen a Joann look this bad. It is dirty, disheveled and so many bare shelves. The website says they have stuff that is not on the shelves...probably because its still in boxes all over the store. They have been on reduced hours for months yet are advertising for part time help in the window...perhaps you need full time help?? Providence Marketplace is a really nice shopping center and this is a prime location. This store needs to shape up.
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December 2023 by Caleb Landmark
Slowest service imaginable
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December 2023 by Susan Dauwalder
Cut hours are inconvenient - and my pick up orders are usually cancelled even though the website says they have plenty of the items in stock. I guess I’ll start going to Michael’s. Joann’s is horribly unreliable.
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December 2023 by Jenny K.
First of all, the staff is very nice and helpful. Some departments are a little disorganized, especially with small items. The store sometimes looks cluttered. They were closed in the middle of the day last week due to lack of staff. As far as selection, the fabric selection is mediocre at best.
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December 2023 by Amanda Beasley
This is the worst crafting store I have ever been to. You get any help from the people who works there. No one in the store will give you information about products. And every employee in the building has a attitude. if they can't run the business right they just need to close the store. I have a small business where I have to go to a crafting store for my products and I can't even get them. My business has been falling because I can't get the help or product I need on top of that customer service is no help either I have been trying to find another crafting store to take my business to because something has to change if I have to rely on JoAnns my business will fall apart this is crazy
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December 2023 by Cori Sullivan
Profile says hours updated by business a week ago —and they are closed, an hour before they are scheduled to according to this…sign on door says they closed at 6:00PM?! And will be all week…?!
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December 2023 by Steven
We got to the store at 6:09pm and they were closed, even tho online it says they close at 9:00pm
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December 2023 by Maile Hefner
I actually left offended and won’t be coming back here again because of the rude cashier. Not a very nice person to be judging whether or not people donate, you have no idea what people have going on at home, nonetheless to say rude remarks to my face and then continue on saying rude things to other customers when I walk away. Bully behavior
