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January 2024 by Jenny
At first I had to stop using this pharmacy because it was always so busy and would take a very long time to fill prescriptions. However I am happy to say they have vastly improved! The staff are much more friendly now, prescriptions are filled In better times (they even can sometimes expedite if you ask or need), and though they are busy a lot they get customers through fairly quick. It can still get really busy and wait times go up but it’s close to my home and I just try to plan accordingly. It would be nice if they had a little more staff but I know that’s a problem everywhere right now. I decided to switch all my family’s prescriptions back to this Kroger pharmacy, we had been using Walgreens but every Walgreens near us has gotten horrible. But since I’ve been using this Kroger pharmacy for over a year now it has been consistently good. My prescriptions are correct, done on time, staff are friendly and I’m very pleased.
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October 2023 by Chris P.
They have two self checkout areas they are never used. Holiday weeks they need to be opened. One person can very easily handle two whole self checkout areas
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September 2023 by Kelly M.
This place has become disgusting. The checkout people are rude and lazy. Bagger with doody nails needs to go. She's a quitter. She left her co worker hanging by not bagging my stuff thinking she's proving a point. This place is nasty. Stay away.
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August 2023 by Angela Beach
I love Kroger Pharmacy!!! I wish I could move them closer to my home, but it’s just not possible.
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August 2023 by Paul Jackson
Service gets worse every time I come in. Transferring to Expresscripts.
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July 2023 by Bruce K.
I'm seeing more an more Krogers and since they bought my local Harris-Teeter chain, it's great to be able to earn/use Fuel Points at both.Today's shop was a small case of fizzy water and some snacks for the road. I found everything easily enough. The aisles are wide and the lighting is good. The store is quite clean. I used a self-checkout without any difficulty including entering my VIC card number. Prices are obviously more that Walmart but it is a much improved shopping experience.[Review 20085 overall - 441 in Tennessee - 1061 of 2023.]
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June 2023 by William N.
Just because I'm there at 10:01 doesn't mean I deserve to be treated badly. Where's the customer service in that, I will shop at Publix from now on
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January 2023 by Tina D.
I too as many do agree this is the worst grocery store you could shop. I'm not sure if it is management or the employees they hire or maybe both! I have found other means of replacing the things I purchase there. Now to figure out a way to completely stop from even walking in the front door. Good luck to the ones that still shop ther!!!!
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January 2023 by Ash Rich
Walked right up to the counter at 6pm on a Thursday. No wait. Greeted and checked out with medication and instructions on how to take from the Dr in less than 10 minutes total. definitely would come pick up from here again. 0 issues, very friendly staff.
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December 2022 by Krupa Kisan
This is the worst pharmacy I have ever been to. I came in at 7:00 to fill my fathers medication, they told me the medication was on hold and that they would need to talk to the pharmacist. I have a sit and wait 20 minutes for the tech to come back to me and say the prescription has already been filled which is impossible because the PCP had just sent it in. The tech then tells me to have a seat again and he will speak to the pharmacist. 10 mins later I go back up to the desk to ask how much longer and the lady tech is so rude. She tells me it’ll only be 10 more minutes and that the prescription is being filled right now. After another 10 minutes, I go back up to the desk and the pharmacist says that they can’t fill the prescription until the 9th. I don’t understand why I wasn’t told that from the beginning and why I had to wait 45 minutes to not even get the prescription filled. The pharmacist was very rude and came out with an attitude. Don’t come here to get your prescriptions filled they are useless and very unprofessional. I’m not surprised why this place only has 2.5 stars. Save your money and go to CVS instead
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November 2022 by Tiffany J.
Your workers smoke in the front right by the door! Maybe have a designated area on the side or in the back! Love the store very clean and organized!
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November 2022 by Abby G.
It took the pharmacy 24 hours to fill a prescription. The prescription was supposed to filled the same day as my doctors appointment. Then, I called the next morning (first thing), they said it would be delivered between 2-3pm. It was 3pm and still no prescription. So I called and then told me it would be delivered between 5-5:30pm. The pharmacist SHOULD NOT be allowed to tell you when a prescription will be delivered because it's not even Kroger delivering it. Then, I went to go to store to pick up my prescription thinking it would take time to get ready, but IT WAS AT THE STORE THE WHOLE TIME!
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September 2022 by Sandy D.
Horrendous customer service. I've never encountered such rude employees--not even at Walmart!!! They need a change of management apparently because this is the norm in this store!!
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September 2022 by kevin robinson
Called in a refill and was told it would be ready by 4pm. I came in at 730 to pick it up and they said it would not be ready until 4 the next day. When I asked why all she wanted to know was who I spoke with and it was to close to closing time for them to get it ready.
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February 2022 by Braylan Belew
They have quite literally never gotten a prescription of mine right the first time. The employees are about as friendly as the bricks the building is made out of. I used to come here because it was close, but I’d rather drive longer to get the right prescription.
