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February 2024 by Kyle Mulrennan
Great fast service. I take both of my cars here and they do great work on both
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February 2024 by Koven Brook
Literally life savers! They got me in last second and helped me with my tire when they could’ve turned me away. I appreciate how kind they were!
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February 2024 by 34th district Gaming
Very poor professionalism. Scheduled an appointment online for 5pm. I receive a call from NTB at 4:10pm asking if i can be there at 4:30pm. I inform them that i can bump my time frame up and be there around 4:40pm. They proceed to cancel my appointment, and told me I’d have to schedule for another day, because their mechanics are leaving earlier than the listed business hours. I would’ve much preferred them to simply tell me they can’t do service today and reschedule. That’s horrible business and a sure way to lose customers.
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February 2024 by VenomRS1
If i could give a zero i would . Managers are extremely rude and unwilling to honor their own work .
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February 2024 by Jeff Bone
Needed tires and the staff was very nice,they let me know my brakes were getting low and gave me a good price.i was in and out with 4 new tires and a new set of brakes in just under 2 hours. I highly recommend this NTB
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January 2024 by Aaron Ladnier
Service was great, but was double charge the reservation fee twice in August. Spoke to corporate 3x now with basically being swept under the rug. I feel I was being generous in not being a Karen to get my money back, but at this point it’s ridiculous. I’ll try avoiding using them a second time
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January 2024 by Brittany Story
Wonderful service! Great experience!! Would definitely recommend!! Staff is awesome!!
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December 2023 by Nick Cano
Great customer service. Customer area and restrooms were very clean. Staff were nice and help get you in and out as soon as possible.
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November 2023 by jenny brown
Traveling and blew a tire on 65N. After going to four tire shops, they had my tire in stock. No thanks to Big 0 who I was under warranty with. In and out of NTB in 20 min with a tire. Thanks !!!!
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September 2023 by nashvilletroy
These guys do almost everything automotive and they do it extremely well. Ethan, Dylan and the crew are automotive wizards and they treat customers like family.
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August 2023 by Austin Hamilton
Let me preface this by making it clear that my grievance is not with the employee but rather corporate operations. I scheduled an appointment for 5pm and selected the Stay and Wait option. I arrived at the shop at 4:30pm and informed the employee that I had an appointment for 5pm. They gave me a confused expression so I elaborated that I made the appointment online and they said "oh our guys in back leave at 5." Why allow me to schedule an appointment if you're not open at that time. That is ridiculous!
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July 2023 by Dylon Wilson
Great place and great prices, I’ve been going here for a year and it’s never short of perfect every single time I’m in there. Ethan is super professional and explains everything in a concise manner, Dylan is a really professional guy and can tell has a real passion for it.
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July 2023 by Chris Taylor
According to the man I spoke with, they got bought out by Mavis on 2023.07.08, and NTB no longer performs service on fleet vehicles. They still have the NTB signage, but their customer service and accommodations have significantly declined from my previous experiences across the country dealing with NTB. If you have a work truck that is company owned, with a fleet contract, I would strongly suggest to look elsewhere for your needs. I sincerely hope this helps the folks working on the road looking to get their vehicle(s) serviced.
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July 2023 by Anthony Cardelli
Absolutely horrible customer service and experience. Places like this make it hard for people to trust professional mechanics.Do not ever take your vehicle here. They did a simple oil change on my car and it triggered the oil sensor light to come on constantly. Dude shoved the dipstick in my face to indicate they did the job and then blamed me for the problem.I emailed the manager, no response. I emailed corporate and got a call from the district manager who promised a call back with a solution. Never got a call back, and he never responded to my messages.Please don't take your car here!
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June 2023 by nichole pitts
Went to get an oil change thru warranty only to be told that they don't offer it even though they're listed on the providers website. Called said warranty and they stated that if NTB would call it in warranty would still pay for it even though they are considering themselves out of network. Due to their laziness and lack of customer service they refused to make a simple phone to honor the warranty and do an oil change. It's not my fault NTB is still listed as a provider. Sounds like a personal as NTB dropped the ball on removing themselves as a provider on the warranty providers website. Would give 0 stars if I could.
