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March 2024 by Katty Magdy
They help me a lot and they make everything fast they can do and they make us happy and when I ask for help they did help me fast they can and when my bike was lost when I told they about next day they look for it and then they give it to me and there was something at my house they make it as fast as possible and they make me so happy and they are the people that helped a lot and I’m thankful for those people Alex and nick and kers
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March 2024 by Shiva K
It's good place to stay and good people around.
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November 2023 by ruxshona Odiljonova
we've lived in this place since 2018 before writing this review , the service is HORRIBLE. We have to go to the office multiple times and call them more than 5 times just to get our sinks fixed. We barely get any water, and they wont even fix the sinks. I've been calling them to fix our bathroom for the past 2 months. I can't shower for more then 2 minutes, because its gets clogged. We even stopped by the office 3 times already, they say they would send people to fix it but they never did. Its just so horrible to live in that kinda place. We pay all the bills at time but they can never fix our home.Bathroom walls are so thin and it gets moldy. Instead of renewing it they painted several times. I dont recommend moving here because the manager will do nothing about your living. We ask to fix our kitchen cabinet since last year probably, yet no one fixes. Two of the stove tops dont even work so we can even cook more than 2 foods, like that's messed up, and yes we did call them ablut that too. They only care about collecting the check and not taking care of their residents. If you are even late for 1 minute to pay your bills they'll charge you extra money but yet they dont fix nothing.
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September 2023 by Alicia Moulton
My husband and I moved here at the beginning of the year and our past 8 months have been nothing but stellar. Cameron helped answer our questions before and during move-in with a smile and never made us feel like we were bothering her. Even now when we see her, she always smiles and waves. Landscaping is done on a routine basis and the rest of the office staff has always been helpful with any questions. The person we interact with the most is Johnny General, maintenance extraordinaire. I've lived in a lot of apartment communities and Johnny is great at his job. He's very personable, fixes things around our place in a timely manner, and is always happy to answer any questions or concerns that we have. He really is an asset to the Providence Trail team. 10/10 would recommend this property to families and young professionals alike.
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September 2023 by Sarah Razee
I'm going to give a short brief review based on just a couple factors we haven't been here long enough to give a full detailed review as of yet for Providence trails. If I have to base it on the absolute stellar excellent professional friendly welcoming maintenance experience I cannot foresee any issues in the future. Johnnie General truly went above and beyond to make sure we were taken care of our AC was fixed in such a short amount of time and I was actually a pleasantly surprised. If Providence trails employees other people such as who they employed with Johnny General we will absolutely be more than satisfied it really says a lot when they hire employees that act like they actually care about the residents their well-being and their overall quality of life that's to say the least. All of our interactions with people from The office maintenance even neighbors has been extremely welcoming and I cannot express how appreciative I am of that. I will give a more detailed review of Providence trails in the near future when we've been here just for a little bit longer thus far everything is above par. I truly have to commend Providence Trails for hiring such stellar individuals because it shows that they do in fact care about their residence. Thanks again to Johnnie General 4 providing such excellent service. So far it's making my decision to stay in Tennessee a much easier choice especially when we have had such wonderful experiences with all involved from the move in and anything thing in between.. Easy 5 stars all of the way.?????
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September 2023 by Mindy Bryant
Johnnie General is awesome!!!! He always helps and gets our maintenance request fixed. He goes above and beyond and honestly a joy to be around. We have been here 7 years and he is honestly our favorite maintenance man.I wanted to give Johnnie another shout out for being awesome! Google won't let me start a new review so I'm adding to this one. He came through for us like he always does. He went above and beyond to make sure we got our new dishwasher. Please give him the credit for this review as well. He really does deserve it. He works very hard for this community.
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September 2023 by Kathy Waxman
Johnny General has gone above and beyond to make sure my apartment is always taken care of , my A/C he put a new board in, great A/C experience. Is always able to get my work orders done very quickly, friendly attitude always waves when driving in complex. He is a great asset to providence trail apt.!!!
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August 2023 by Cameron Swancey
I’ve been a resident here since December and absolutely have loved my stay! It is so relaxing coming home from a long day back to my apartment. My neighbors have been so welcoming and I couldn’t ask for a better place to come home to.
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August 2023 by Jacob Brennan
I have lived at providence trail for almost a year and a half, i have moved apartments within the neighborhood once and in all of that time my experience has been smooth sailing. The leasing staff has been helpful and consistent, when an issue has arose the maintenance staff has been quick with fixing the issue and consistent with communication about the process of fixing the problem. Choosing providence trail as my home was a quality choice.
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August 2023 by Jackie Radford
I Love the office staff they are the best, and they are always helpful when i’m in need. The property looks amazing I love all the flowers and landscaping. Thank You for hiring these beautiful souls that run the office & the beautiful upkeep of the property. I Love calling Providence Trail my home these last two years.Have a Fantastic day, Staff & Thank you!!
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August 2023 by Amber Hudgins
The maintenance man Johnnie General has been extremely good and is always able to fix my problems at this apt at all times , the pool is always nice and clean. Great place to live been here 2 years. Thank you to the maintenance man and staff
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July 2023 by Ashlee Hoti
I recently accompanied my son here as he was getting his first apartment and it was such a pleasant experience. The staff were so helpful and nice to work with. Cameron and Kelly both helped in the process and I can’t say enough about their warmth and professionalism. I know they really made my son feel comfortable and at home. The property is also very nice. Highly recommend!
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June 2023 by Ashley Page
Living here started off bad with water damage in our apartment the old management did not tell us about. It took almost two years and new management to get it fixed. The office staff is extremely friendly and helpful and the maintenance team does a good job if you need anything fixed or have concerns. I do appreciate them getting the gate fixed as well. With that being said, it is still a horrible living experience with how paper thin the walls are here. It sounds like I live right next to a daycare or live in a hotel with how obsessive the noise is from kids screaming at the top of their lungs. I can hear them walking from my car, to my apartment and they are inside. I hear them over my headset when I have one on as well. I suggest if you work from home, ask about your neighbors prior to moving in because the property manager will do nothing about noise. My job is currently at risk with screaming in the back of my meetings and I’m losing sleep at night but they simply do not care. They just want to collect a check at the end of the day. We tried to get out of our lease without paying fees seeing as we don’t have much longer but they are not accommodating at all, instead of handling the problem they tried to rope us into another new year lease to a different apartment to get away from the noise. It has been months we want to leave, not stay longer. New tenants are going to experience the same thing we are once someone new moves into this unit. Be aware of your surroundings before signing a lease they do not care about your quiet enjoyment of living.
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June 2023 by Jessica Ferraro
Johnnie always saves the day and goes above and beyond to meet all of our maintenance requests. Even on weekends/holidays he has always shown up ready to help! We’ve been here almost five years and are so thankful for all that Johnnie and the maintenance team do for us!
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June 2023 by Cate Barker
I’m in the process of moving in, and the staff has been super helpful and friendly! Especially Cameron and Chris, who I have talked to the most! They are great!
