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November 2023 by Laura Christianson
My husband bought some great tennis shoes and I got low boot shoes. The buy 1 get 1 half off. Saved us 30 bucks.
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September 2023 by Summer Welch
BOGO is a joke. Took two pair to the register. They told us the second pair didn't qualify. Found out the "rules" and searched for about 45 more minutes to find a pair that fell within them. Back to the register, that pair didn't qualify either but they couldn't tell us why. We gave up!
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August 2023 by Robert Sterling
On Saturday July 29 2023 (Tax Free Weekend), I saw a white woman, assaulting a black man in the store. He was a manager checking shoes and removing security tags and when he asked for her shoes, she threw them at him! He shouted for her to leave the store, told her to NOT come back and the icing on the cake was when he shouted “I AM NOT YOUR SLAVE”! She didn’t dispute it, because she knew she messed up, she was embarrassed because he called her out in front of a crowded store of 50 to 60 people and she had to do the “Walk Of Shame” from the back of the store to the front door to leave! Her husband was standing by the front door and when the angry woman was explaining to her husband what happened, the black guy shouted “Leave and don’t come back, she threw a box of shoes at me”… he didn’t look surprised at all!!!! She was 100% wrong in what she did and she deserved everything that was said to her by him!!!! He stood his ground. Me, my wife and 3 teenage kids were feet in front of it and saw the whole thing happen from start to finish. I also think she failed to see, that the store has TONS of security cameras and where the incident took place (my wife nudged my arm and had me look up at where the incident took place)… they were under 2 cameras, so I’m pretty sure the company has great footage of her throwing objects. And I’m also sure Channel 2 News and the Mt Juliet Police would love to see how a black man was mistreated and assaulted by white woman.
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August 2023 by Barbara Hernandez
Not one pair of shoes is under $60!!!!! This has to be one of the highest priced places I have been to. Not to mention the staff acted like it was a privilege for me to be there. I did not get my son the shoes he needed, and will definitely go elsewhere!
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May 2023 by VICKI Ford
Great place to buy hiking. Boots and tennis shoes.
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April 2023 by Bruce Jones
I rarely find shoes that I like or can wear here! I have a high arch, so it makes most sandels hard to fit my feet. Plus, I've been looking all winter for leather or faux leather booties in black w/ a blocked lower heal- the kind you can wear with jeans, or a nicer black dress, but have never found one that fit properly! The only one that came close looked more like a man's boot bc of the elastic on the sides- no thank you!!
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March 2023 by Mira Guirguis
The girls are working register have the most disgusting attitude, and unfortunately “Nathen” the manager is allowing that behavior as if it is nothing what a shame!
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November 2022 by T V
Had to make an exchange, it was quick and painless. The shoes were on sale, so was given $16 back.
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September 2022 by Benjamin Bradley
Tried to use the buy on get one 50 percent off, read the on the tags the brands that were excluded. Picked 2 pairs and then rang them up to find out that they were also "excluded" from the deal. Of course those brands were not listed on the "excluded" list. Why even do these types of deals if you can't deliver on half of what is in the store? Very disappointed in this place.
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September 2022 by Dennis Wholey
Forget help, Customer service, arrived today at opening 9-3-22... asked about shoe sizes... nope that's all we have... wife said she found out you could order online but that was never suggested by the 2 young women working, they didn't even approach us and ask if we needed help.... wife won't ever go back with granddaughter nor will I !
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July 2022 by Jeff Steele
I once rated Rack Room with three stars, however the manager and staff really went the distance with customer service on obtaining an out-of-stock pair of shoes foe my son.The have both high and low end brands, with lots of BOGO and Buy one get 50% off second pair. My family purchases shoes here often.
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June 2022 by Brian Brune
Attempted to buy shoes here. Two girls behind the counter talking and neither one looked up to help. Tried to flag a gentleman who was stocking shoes for help and he turned around and walked the other way. I stood around for several mins waiting for someone to offer me assistance. When I decided to leave the store no one even noticed me walk out the door.
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June 2022 by Stephanie Sadler
I found the store to be clean & have pretty good selection of name brand sandals. (They carry Birkenstocks!) The sales people were nice & helpful. I will go back.
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June 2022 by Alyse Sands
Disappointing options for womens shoes. Lots of BOGOs (buy on get one 50% off). Prices aren't discounted as I'd expect.
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May 2022 by Alec N.
Inexplicably left a security tag on a pair of shoes I had purchased. Had to drive to a closer location to get them removed, wasting the time and gas money. Missing a security tag on several items - understandable. But how do you miss one on a singular item where pretty much everything sold in the store has a tag? No compensation for the inconvenience.
