Towing near Mount Juliet, TN

“Went for the great reviews and glad that I DID!! This past Friday I drove to Mt. Juiet Honda hoping to get a oil change and tire rotation. Upon sitting outside the checkin for 10 mins I finally greated and told was told it would be 3 to 4 hours because 70 cars were in front of me. Oh my. I quickly, reached for my phone to search for other options as I wanted to get this service completed today. I found Mike's had 4.8 stars so I gave them a call and they said they would take me in 40mins. Blake even made me an appointment over the phone.I arrived there about 15mins later. Not located in that main MtJ path, but worth the extra 9min drive.When you pull up, looks like a giant warehouse. When you enter it looks like a modern non automotive office. Pleaantly surprised. It has a larger clean customer waiting area. Def not like competitors with their dusty chairs like some other shops. Once inside, the only thing that reminds you that you are in an auto shop is that the tv had an autoshow playing. It seems like Mikes goal was to provide a calm, modern, clean, spa lke feel while you wait for your services. I mean they actually had a spa sound machine in the waiting room. When have you ever seen that, lol??It was very pleasant to be greeted with great customer service. All personnel said hello, clothes looked very clean, not oily. I once again interacted with Blake. He explained cost (which were comparable to the dealer). He also explained food options located in the area because I was a little hungry, lol. Tip, eat before you arrive or make sure to bring your own little snack if needed. not too much in the area walkable. Especially if the weather is not so good.They pulled my car back immediately and got to work. I think total time was just under an hour. They did not try to upsale me on any services which was great. I will be making the drive back to get any additional work due to the excellent customer service.One note:IF, I had to point out anything, I did see a shuttle car parked out front so not sure how it is utilized or if it was in service, but it wasn't offered. At the time the shop didn't seem chaotic and three personnel were sitting in the office area. I appeared to be the only customer waiting at the time to my knowledge.That would be about the only improvement I MIGHT point out if anything.Service was excellent. See you soon for the service for my other vehicle.”

“Driver happened to be about 10 minutes away when I called. I needed to be towed 1.1 miles. He was pleasant and professional. Was the cheapest I found by $40 also. I’ll use them again if I need to.”

“Friendly, thorough, communicative and got it ready as soon as the parts were shipped - which took a while - through no fault of their own. I'd use them again.”

“10/10 service! I reached out to this company with a very specific issue, two hours later Jason showed up and went to work. Once he fixed the issue, he continued his diagnoses and explained to me some other issues I had and even their urgency. Jason was polite, professional and thorough in his assessment and resolution. I will definitely be booking this company again to fix my “other “ issues! Thank you to Jason (the mechanic) world class service!!”

“Friendly staff. Clean trucks. Fast service. In and out faster than McDonald's. Trucks gobble the gas though. 16 miles round trip ate a quarter tank. Overall I'm pleased for in town hauling and will use again.”

“PROFESSIONAL, POLITE, FAIR. I WAITED ON ANOTHER SERVICE 20 HOURS AND THEY CHARGED ME IMMEDIATELY SO I FILED WITH MY CC AND CALLED HERE AND IN 90 MINS CAR WAS HEADING TO THE SHOPTHANK YOU ?”