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October 2023 by Christi Johnston
If I could give this branch a NEGATIVE star I would. HELOC account paid off and closed in July, selling property, they know the mortgage needs to be release from the registers office. Its now end of October - still not released, no follow ups after several calls and inquiries. Save yourself some trouble and BANK ELSEWHERE!!!
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August 2023 by Olivia T.
I've never had a positive experience here. They lost a check that I did a night deposit for once and told me that there was nothing that could be done. I recently opened up a business account with them and the staff barely spoke to me or made me feel welcome.
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July 2023 by Kohry Miller
I’ve been waiting on my card for almost a month. My temporary card worked for about 6 hours. I have a company agreeing with me that they didn’t get my payment but the bank argues they did. I don’t know how I’m paying for things for a card that doesn’t work. I’ve sent proof of residence 16 times and still haven’t received my card. Now I can’t get a refund from the company because guess what? The temporary card doesn’t work! This has been a mess from start to finish and they always say they will call you back and never do. They have wasted my time and my money. Avoid them at all cost.
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December 2022 by Shannon Mohr
AVOID this branch. They messed with my IRA money by misplacing CASH. I had to get on the phone later and prove that I had give. The bank money. Also, this branch is not educated in what they can and cannot do with their accounts. I have been doing this for hours to resolve. Ridiculous. Horrible experience. It wasn’t even $100 or even $1,000.
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December 2022 by Shannon M.
Avoid this bank! I told and wrote down that I needed my cash to be placed appropriately. The teller did it backwards when I repeated and wrote it down. This wasn't just $100 or even $1,000. AVOID this place!!!Also- Had to get on the phone with the US Bank IRA and wait 3 business days to have my money moved. The app has never malfunctioned to where I can't move money. Ever since I went to this branch, it would not let me move money to my IRA.
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November 2022 by Donna F
Great staff, professional, and help
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September 2021 by Gary Soria
Jill and Sharot were awesome in resolving my banking needs. I highly recommend US Bank to those who are looking for experience staff in banking.
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September 2021 by Ann Soria
Gary and I had our first experience with US bank in TN. Jill readily and with incredible knowledge and speed took care of the issues we were having. Thank you Jill.
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April 2021 by Samuel Tranca
Good Service. Friendly Staff. Like going there.
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April 2021 by brian thomas
Rude service
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March 2020 by The crazy dog house Canecorsoboxerlife
Wow where do I even start! We did our homeLoan through US bank because we trusted them. We go to get a cashiers check for the closing on our home. We get a call the check is no good they messed it up and here we are in middle closing. The branch manger brings us a corrected cashier check. We are assured one one coming out of our account. This morning both have cleared. So they charged us twice. They refuse give back until Monday morning Ben though totally their fault! They lied and they did it knowingly. We have new home and can’t even go get what we need. This is the worst experience and they refuse to fix it. I will be changing banks and warning everyone about them
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February 2020 by Eva Williams
Wow where do I even start! We did our home
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February 2020 by Eva W.
Where to began well we got our Loan through US bank because we trusted them. We go to get a cashiers check for the closing on our home. We get a call the check is no good they messed it up and here we are in middle closing. The branch manger brings us a corrected cashier check. We are assured one one coming out of our account. This morning both have cleared. So they charged us twice. They refuse give back until Monday morning Ben though totally their fault! They lied and they did it knowingly. We have new home and can't even go get what we need. This is the worst experience and they refuse to fix it. I will be changing banks and warning everyone about them
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April 2019 by June J.
Love this bank. They offer free banking for military. Any issue I had they fixed. Also free coffee
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March 2019 by Bukra Foundation
Branch manager is unprofessional
