Ascend Federal Credit Union is a not-for-profit financial cooperative serving Middle Tennessee. This full-service institution offers a range of products and services, including mortgage and auto loans, credit cards, checking and savings accounts, retirement and investment services, and fee-free access to over 55,000 ATMs worldwide. Committed to educating and empowering its members, Ascend provides a financial education center, budgeting tools, financial calculators, and educational seminars. The credit union also awards annual scholarships to support its members. Customers consistently praise the exceptional service at Ascend. Employees like Kendalyn, Gina Redmon, Anna Sanchez, and Liz Craft are described as helpful, informative, patient, and dedicated to resolving member issues. Reviewers highlight the welcoming atmosphere and the feeling of being valued as a customer, with one noting that Ascend has "renewed their faith in the banking system." Federally insured by the NCUA, Ascend Federal Credit Union offers a personalized, community-focused banking experience for its members.
Stephanie, Keyona, and Rhyheim were very personable and explained everything I needed.
June 2026
I wanted to give Anna Sanchez 5 star because she worked hard to fine something I was needing. I had been to two other Ascends. She made my day.
May 2026
Had a minor banking issue and Gina Redmond was extremely helpful with not only getting it resolved but also with her attention to detail and care. Looking forward to going back soon to work with her on my future needs as she is very understanding and really wants to help in achieving your financial goals.
