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March 2024 by Sherry Fitzgerald
I love Banfield hospital. It so nice to know that you have a vet who’s truly cares for your pet.
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February 2024 by Kristy Brown
Banfield Pet Hospital of Murfreesboro has amazing staff! They really care for the fur babies they take care of.
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February 2024 by Katherine Kahlon
I debated for a while signing up for a plan for my kitty, but I eventually decided to because she's older and I knew needed some care. I went, everything seemed fine. She needs dental work, but is overall healthy and the vet and tech were great, so we all felt good about confirming the wellness plan. I'm sadly starting to think I fell for a scam. I signed up for it thinking I would be able to get the services we need and they quoted me for. It's been two weeks and I cannot even get a scheduled date. Sherry just keeps saying the scheduling manager doesn't have anything available. And that is only if I take the initiative to call, because the clinic surely can't be bothered to call and communicate. I'd go somewhere else, but I'd have to repay for the initial exam/consult, plus I'm stuck in this contract for a year, that they seem unwilling or unable to fulfill their obligations under.Whatever you do, please stay away from the wellness plans unless you the very bottom ones (maybe) and you're relatively certain you won't need anything but basic vaccines for the year. Even then, I'd rethink it.
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December 2023 by T K
I’ve had decent service with them ever since going. But they recently hired Sherry from the Smyrna location and her and Gary from Smyrna are the reasons I transferred locations. She’s is absolutely prob the worst person I’ve ever met. She’s never wrong. She made excuses for everyone in Smyrna. Never recognized Gary was ever in the wrong for the way he talked to people. Every time I hear her voice or his, my blood pressure boils.I also have a pet that’s on a time sensitive medication that never gets called in when the Dr says they will. It’s failed 3 out of the last 5 or 6 times when the prescriptions have been expired. I even specifically told the dr when I had a conversation about my dogs blood work that he had 2 weeks left of medication and that we needed a new prescription called in. Called the pharmacy today to check, they don’t have one and even sent a request Friday for a new prescription. Called them today, now the Dr is out until after thanksgiving.What kind of operation has this gone to? I understand mistakes happen but repetitive mistakes are not ok.EDIT: For clarification and previous issues with Sherry before, check out a review I wrote on Banfield Pet Hospital Smyrna. Same now as she was then. The review there is from over a year ago! Just search 1 star! If there was 0 or negative stars, they’d have it!
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October 2023 by Connie Welch
Everyone makes us feel welcome. They take excellent care of both of our 2 puppies. BROTHERS
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October 2023 by H&E
One of the worst vets I have ever been to. I do not know what happens behind the closed doors but my kids would always come out terrified and pee everywhere. The place they go to now they come out smiling and don't potty inside.
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September 2023 by Topher Jurado
The employees were very helpful. The Banfield Pet Clinic was able to see us on short notice to evaluate a recently rescued 13 week old kitten. We were in and out in an hour on a Sunday.
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August 2023 by Bob Giramma
Staff was very nice and efficient. Saturday morning check-in was delayed a bit due to a long line at opening. Things went smoothly otherwise.
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July 2023 by Mike Perkins
They were great with our small dogs and gave great service. We enrolled in the optimum plan.
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July 2023 by Tony P.
Caring and understanding that many cannot afford to do absolutely everything and must weigh options. They are always busy and the wait can get frustrating but I'll gladly wait for the great care my pets get at Banfield in Smyrna, TN
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July 2023 by JV Wagh
Great experience with our dog and cat. Friendly staff and good atmosphere. We are new to Murfreesboro so it was nice to find that our local Banfield is a good place.
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June 2023 by Rebecca Bluerock
I have had a ton of ups and downs with Frappe's health since I adopted her and Banfield has always been helpful and ready to investigate. I've had the occasional phone communication issue here or there but otherwise it has been well worth going to Banfield due to their reasonable prices compared to other vet hospitals. As someone who does not have unlimited money to spend on petcare, I've really appreciated Banfield for good care and price. Also, they know and care about my dog personally! That means a lot
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June 2023 by Amanda
Updated: wish I could go below 1 star. My review was initially a 4 star mostly positive review, so I am disappointed that I have to change it. It has never been harder to schedule appointments, or even get anyone on the phone to help with a problem then it has been with Banfield well over the past year. Sometimes they blame it on "phone issues" and other times you're on hold for upwards of 15-20 mins. They don't communicate or perhaps even pay attention to the dates of your pet's vaccinations or prescriptions. In that regard they have no respect for your time, and will string you along for DAYS waiting for a prescription to be called in. It was easier to get ahold of a vet that we had never even seen to get my dog a vaccine Banfield had let lapse. Currently been waiting 3 WEEKS for biopsy results with empty promises of getting a response. Their tiny lobby is overflowing with customers and their entire families making it hard for other pets and their owners to get in/out. I used to be very happy going here and feel like I was getting a good value. The only thing I was happy with was the veterinarian that sees my pet, but she left and I don't blame her. Considering cancelling my plan with them early, even if there's a fee. I don't feel my pet is getting quality care anymore
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June 2023 by Mountain Man
The Banfield chain may not have equality in services but I can say that the one in Hixson killed my cat due to negligence. Unable to get the security footage from them left me with only one option = telling people that "The Butchers of Banfield" are out there - chose wisely for your pet care.
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May 2023 by sonia cruz
I took my baby dog very sick there early before work to drop him off. the service was quick very friendly, very clean they. They took very good care of him the Doctor did a great job my baby is better now thanks to them. Will definitely continue with them.Thank you