First Horizon Bank is a financial institution that has received mixed reviews from its customers. While many have praised the bank's helpful and friendly staff, some have experienced issues with slow service and technical problems with the bank's app. Customers have reported that the bank's employees are generally willing and able to resolve a range of issues, from simple overdraft problems to more complex technical matters. The majority of one-star reviews, however, are attributed to customers being "entitled or impatient" and not making legitimate claims. The bank's Cason Lane location has received positive feedback, with customers describing the service as "great" and the people as "friendly and helpful." Similarly, the Ashley branch manager was praised for their professionalism and efficiency in handling a customer's issue. On the technical side, the bank's app has been described as occasionally "wonky" and not working correctly, causing some customers initial difficulties in accessing their accounts. However, the bank's ability to quickly clear checks and facilitate easy transfers between accounts has been appreciated by its customers. Overall, First Horizon Bank appears to provide a mixed experience, with the majority of customers satisfied with the bank's services and staff, while a minority have faced technical challenges and slow service.
Storey Terry L She’s the worst person to touch your account she will make everything hard just for no reason If she is grumpy and not feeling good please don’t pour that into clients transactions send her home before you lose your business
September 2024
I am so tired of driving out of my way for a first horizon atm only to find out the ATM deposit function isn’t working. It’s constant. Worse reliability than a McDonald’s Ice cream machine.
August 2024
I have been doing business at the Cason Lane location for years. I have always had great service with friendly helpful people.
