About First Horizon Bank - Murfreesboro, TN - Cason Lane
First Horizon Bank is a financial institution that has received mixed reviews from its customers. While many have praised the bank's helpful and friendly staff, some have experienced issues with slow service and technical problems with the bank's app. Customers have reported that the bank's employees are generally willing and able to resolve a range of issues, from simple overdraft problems to more complex technical matters. The majority of one-star reviews, however, are attributed to customers being "entitled or impatient" and not making legitimate claims. The bank's Cason Lane location has received positive feedback, with customers describing the service as "great" and the people as "friendly and helpful." Similarly, the Ashley branch manager was praised for their professionalism and efficiency in handling a customer's issue. On the technical side, the bank's app has been described as occasionally "wonky" and not working correctly, causing some customers initial difficulties in accessing their accounts. However, the bank's ability to quickly clear checks and facilitate easy transfers between accounts has been appreciated by its customers. Overall, First Horizon Bank appears to provide a mixed experience, with the majority of customers satisfied with the bank's services and staff, while a minority have faced technical challenges and slow service.
So helpful and took time to make sure we completely understood every thing. Highly recommend First Horizon for any an all your banking needs
February 2026
Had to make a new account and Christian was a big help very nice and answered all questions I had. The security guard Darryl was also helpful and will definitely come thank you everyone
January 2026
I had a great experience at First Horizon today! They make banking easy and manageable especially as a young adult! Mr. Anda is the best and was so helpful!
