Goodwill Retail Store, a 501(c3) nonprofit organization, operates 30 retail stores and two outlet stores across Middle and West Tennessee. The agency is one of the largest employers of people with disabilities, with more than 45% of its workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International, the organization operates independently through its own governing board of directors. Customers have had mixed experiences at the Goodwill Retail Store. Some describe it as a "fun experience" with friendly and helpful staff, where they've found great clothing items. Others, however, find the prices to be high, with lamps costing as much as $25, which they believe can be purchased brand new at a retail store for a similar price. Overall, the store's inventory and quality seem to vary, with some customers describing it as a "hit or miss" experience. The store is generally clean and located in a good area, with many dining options nearby.
