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April 2025 by Wes Head
My wife and I bought new Pixel 8 phones there last May. Hers has worked perfectly, but I've had constant connection issues and can't make calls or texts. I've been in the store and contacted customer support several times. But, I keep having eSim card issues. They should have just given me a new phone, but don't seem willing.
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April 2025 by Tim Minzak
Absolute worst customer service. Went to store again about a line that wasn't properly buried. They scheduled an appointment, and guess who didn't show after waiting around for 2 hours. When i called xfinity they said someone canceled the appointment.. wtf!! This company is trash! Time to switch to AT&T. "UPDATE" Even after the review..someone contacted me.. and guess what.. dropped the ball again.. said work was performed.. yeah two units down the street from us... smh
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April 2025 by Fluffy NoisyPanda
The taller gentleman with shorter black hair Is absolutely amazing. I’m very talkative and it can become a lot. He was very nice very forthcoming with information to help me in case something happens with my modem again. Turns out when I called over the phone they found a connectivity issue and the guy miscommunicated and all I had to do is replace it not upgrade. I was in and out within no time and my new modem works 10 times better than the other one already. Highly recommend Going in store for purchases because everyone I’ve dealt with has been absolutely amazing. The Wi-Fi is pretty cheap compared to a lot of other places I’ve been to to look into it and I have storm ready Wi-Fi so I’m prepared for anything and it’s honestly great
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March 2025 by Mo Shi
Quick, friendly and efficient!
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March 2025 by Chunk Chunk
I have mixed feelings for sure. i am a creature of habit and have been with cricket for over 10 years. My phone was ran over by a car and we decided to try and get a lower bill each month for combining internet and phones. Dominic or Dom for short was our associate assisting us. He was polite and nice. We spent four hours changing service and the vibe was great. We ended up buying 2 new phones and getting 3 phone lines. I asked several times for complete break downs of what we would be paying. I even wanted a print out of proof of what we would be paying but for whatever reasons a huge company like Comcast does not provide this. Yes should have been a red flag a suppose but my husband really wanted these new Motorola razor phones and with the 2.new phones, internet and phone bill it was going to be 20 bucks cheaper each month for us! So I was excited since I expressed to Dom many times we live paycheck to paycheck. This bill cannot go over a certain amount each month. He assured me we was in good hands. We paid 1st month for 2 new phones and all taxes on the 2 phones. I asked several times about any and all fees within the four hours of being there. Nope. That was it. We paid up. We was just going to be paying the monthly bill now. So bill time comes and out internet bill was wrong and phone bill! Internet bill did not have our 20 dollar discount for getting 3 phone lines and our phone bill shows 74 bucks higher than what we was told! Of course we are upset and we look further into it and see 3 phone activation fees. Two for 25 bucks and 1 for 15! Now ok. We understand what an activation fee is but when you sit for 4 hours with a worker and he just happens to forget to discuss charges you will get it can make you feel pretty mad. If we would have been told upfront then we could have decided if we wanted to go further into the process still. Again I explained to this man how we are on a strict budget! And now I'm sitting here looking at a bill that is 60 bucks over our monthly budget because he neglected his duty to us to inform us of these charges. Mistakes happen yes but when you make that mistake it should be properly fixed and not met with oh I am so sorry but there is nothing we can do... Yes you take the charges off that you failed to mention. That would be the right thing to do but no we get told so sorry. Nothing can be done. We do not want handouts or anything for free. We want to deal with a company that is going to be honest and helpful. We definitely are not feeling that right now and we are in a position now where they make it like you have no choice but to pay up and just deal with it. The service was good and Dom is a nice person but at the end of the day his apologies do not fix our problem that he caused
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March 2025 by German Hernandez
Very sad! The workers just keep sitting! Nobody help! Terrible service!
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March 2025 by poplynne
Took my modem and power cord here because the modem itself stopped turning on no matter what we did. Mind you this is one of the Gateway modems that are supposed to be what they advertise. I SPECIFICALLY ASKED the man who helped me if he could test the modem as well as the power cord to see which isn’t working. He ignored me and said it was the power cord without looking at anything. He gave me a new cord, took an hour to drive back home, and surprise surprise the MODEM WAS NOT WORKING. The other guy with the longer beard and awesome shoes was working hard, but the other man of color who helped me up front didn’t listen to my cares or concerns at all.
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March 2025 by Gwaffa
For the past several months, Xfinity has continually throttled my internet. It is deliberate. When confronted, they blamed me and my equipment. The equipment I bought from them. The only problem with their logic, is that they throttle connection to a specific website "Twitch" which is where I stream. My internet speed is just fine except for dealing with Twitch. This happened again today and when I tried to call, I was not even allowed to talk to an agent.
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March 2025 by Joshua Kelley
Literally pay for the best internet service (so they say) and it barely works. Try and call for help and get nothing.
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March 2025 by Olivia Schaible
Employees were super nice and really eager to help, Fedor specifically was very helpful and polite while helping me through the process of changing my address and updating my plan!
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March 2025 by Oudonsy Chanthoumphone
Excellent customer service
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March 2025 by Kirsten Greene
Worst service of all time. Constantly loses connection. Always have to reset it. Would never recommend using xfinity.
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March 2025 by angel gomez
Fast and easy
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February 2025 by juliana webb
I only gave 1 star because I couldn't say what I wanted to say with no stars!!
Xfinity has the absolute worst customer service I have ever had to deal with!!!
When you do get an agent they don't know how to help, or they can't help you with everything. One is mobile, one is home. Before they even get the problem taken care of they are trying to sell you something!!
Customer service should not be allowed to sell!!! They should only try to fix the issue the customer is having!!! I certainly don't want to buy another problem and with Xfinity that's all you are doing!!
This company has one goal in mind and that is getting you in a contract and leaving you to fight the wolves alone!!!!!
I wish I had never changed my service to this POS provider!!!
ABSOLUTELY THE WORST CUSTOMER SERVICE IN ANY INDUSTRY NOT JUST INTERNET AND MOBILE!!!
And I have to drive 45 minutes just to try to get my problem fixed and I'm sure it won't be taken care of!!
I am stuck with almost $400 in past due billing and I don't know how or why. When I moved instead of moving my service,that was in a payment plan because the bill just got higher and higher, the agent turned off my old service and made it look as if my new address was a new service and now the old bill can't be on the payment plan it was already on!!! And now I have no Internet, no TV and truly no one that gives a rats hind end that I don't have $400 to pee away!!!! I'm a one income household and I'm the one income!!!!!
Give me a freaking break already!!!!
Xfinity really needs to look at how they can improve the customer service and make it customer service and if I want to change my plan, then send me to someone in the sales department!!!!! Don't let customer service sell people different plans or even upgrades because if they do they don't focus on what the customer needs in the current moment!!!!
I absolutely despise Xfinity and their current way of handling issues that customers have.
Don't get Xfinity if you can get a different provider!!!
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February 2025 by Tony Singer
I have a VERY mixed review of Xfinity. My wife and I went to the Murfreesboro location October 5, 2024 because we were tired of paying the high prices of a competitor. Latoya assisted us in switching. That day I upgraded to the new iPhone. Not pleased at all with their trade in process. It took FOUR months for my trade to be approved and now I will start receiving credit for the next 24 months. I made numerous calls to the customer service. Each time I was told they had gotten my trade taken care of. EACH TIME I WAS LIED TO! I was also told on that day in October, since I am a rewards member, I was eligible for a $200 credit and if it wouldn't go through with the rewards they would do it at store level. I NEVER RECEIVED THAT CREDIT! I do feel Latoya worked hard to assist us every step of the way. She attempted to get us the credit, she worked to involve her boss. But that is where it ended. Yes, yesterday, February 6, 2025 I got an email saying my trade was accepted and my credit should start the next billing cycle but still nothing on the $200 rewards credit. So, that is the FIFTH billing cycle. Way way too long.
