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February 2024 by Anna Palmer
I spoke with a man on the phone 02/07/2024 to try and stop a payment when I knew who it was coming from and how much and he said he couldn’t do it and I had to come in and it would be 30 minutes before anyone could see me . He didn’t even ask for my name or look up my account to even try and help .I get y’all are almost closing however don’t have this job if you aren’t going to help. However the Nolensville first horizon was AMAZING and was great and helped me OVER THE PHONE!
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January 2024 by Michael Rakes
Always friendly service. FTB / FHB has been my bank for over 40 years both personal and business.
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October 2023 by Talk Truth
There is a lady at Thompson Lane known as Haley who is very unprofessional. She seems annoyed when talking over the phone. I am not a fan of calling this bank. The branch directs calls to customer service, and customer service directs you to the branch. The bank app is always giving trouble and they always having technical difficulties with their debit card. Just know it's best to buy a calculator and a note pad when you join this bank. Use that calculator and the notepad to track your own spending or transactions because balances take forever to update.
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May 2023 by Julia Sutherland
Everyone at this branch is so helpful. We have opened multiple accounts with our residents, who are all ages and from diverse background, and they are so patient and kind. Great customer service!
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March 2023 by Angie
Been banking here for years and service has always been outstanding. Yesterday, they helped my daughter set up her own bank account. Thank you!
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June 2022 by M R
Stay awayColor based discriminationDiscriminated me on the basis of colorBank associates asked me if I really have an account inspite of me providing an ID and ac number . I took out my debit card to shut their mouth. They simply said systems are down while serving other customers through drive-through window
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March 2022 by Caden Lackey
This place absolutely doesn’t even deserve a one star customer service is 0/10 I think some kids coordinate that place better just left there they only have line open not to mention there’s three cars in line and on top of that the atm is not even working sat there for 30 mins before next car moved up employees always rude communication skills just as bad place might as well just be ran out of business very very poorly owned and operated
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December 2021 by Angel Coleman
They have been taking my money due to machine technicalities.I’ve been having issues with this bank.Today is the second time,I have deposited well over 1k and I count it t several times and put in a deposit slip with it.I’m told I’m several hundred short.I’d understand if I was a couple dollars short,but several hundreds????First time this happened,I was told,thier machines never lie.I said maybe it was the in between process,from the drive through to the machine.Second time was today,and it was several hundreds off.I asked for my cash back and went in .It was the amount I had put in there.The lady apologized perfusely and said our machines have been off lately with the numbers but you should try our ATMs.First of all How may hundreds of dollars has this branch taken from me.I don’t feel comfortable banking here.Please be aware of what’s going on.Think twice before banking here.It might not be the bank for you.
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October 2021 by Sheena Milliken
They take forever......
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September 2021 by Austin King
Worst First horizon branch. I had a dispute on why I couldn't cash check. They kept telling me different rules on why I couldn't cash check. I took it to another branch and check was cashed without problems. Do not go to thompson lane branch.
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July 2021 by paul dodds
Worst bank ive ever had the displeasure of having to do business with. Hours are a joke, hardly any ATM service, the ATM at this location almost ALWAYS broken. We'd be better off trading with frogskins!!
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June 2021 by James Ho
The employees at the bank have right open the cusomers file without any reason? The employee Grimes Baird at Thompson LN did. He told me he looked at my accounts twice this week. I asked him why but he refused to answer. Rediculous!
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June 2021 by John Wang
The bank is good but some employees at Thompson LN Branch are not good. They don't care the business as well they don't care of their company.
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June 2021 by Miguel Frontado
Great bank, thanks for your help.
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June 2021 by Sulomon Hamzapa
The worse the person at the Thopson LN branch is the gentleman at the left cube.
