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February 2024 by Rubiales Castello
"Merna Saleh" is extremely improfessional person. She is confusing and I had a hard time understanding her accent. She failed to represent the business appropriately. She is too rude with an attitude. Avoiding her is recommended.
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February 2024 by Maria Marquez
I went to the Woodland Street location of First Horizon because I was very disappointed with the customer service I received at my local branch. Upon arriving I was helped by Merna. She was warm and professional and completely turned the situation around. I was so turned off by the previous interaction, I was considering closing my account that I’ve had with the bank for 13 years! Merna truly turned things around. I’m starting my first business and I’m so excited to have her as my banker!
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November 2022 by melanie wiley
David Bradley has turned out to be an unexpected delight to work with! I’ve had the same bank account for over 15 years even though the bank has changed names over the years. I recently opened a business checking account this year, and everyone who has helped me at First Horizon has been amazing. BUT David Bradley has been exceptional to work with. He’s really created a relationship with me and my business. He’s creating authentic relationships in the banking world with the small businesses that do business with First Horizon Bank. I’m grateful to share my story and journey with him. He’s looked out for me and recommended some great opportunities that the bank has to offer. Because of that, my business is getting local exposure, networking abilities with other small business, and supporting great causes like Habitat for Humanity.Never before have I had a genuine, authentic, empathetic relationship with something who works at my local bank. This restores my faith in humanity to treat humans like people with feelings.You won’t regret working with David Bradley. He truly cares for you and your business while banking at First Horizon Bank.
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August 2022 by Jon Farr
There isn’t a option low enough to rate this specific branch of this bank. The manager now and previous manager are both grade a tools. First Horizon has many branches that I’d rate 5 star! I truly hope this review helps steer existing and new accounts from this place and saves them the stress and abuse that First Horizon boldly promotes within and even worse rewards branch managers via commission for basically stealing from existing and loyal account holders. This review will be viewed by the bank and labeled as a disgruntled customer but feel free to chase my history in reviews for this bank and ask yourself how many disgruntled customers stayed and willingly accepted the type of abuse first horizon consistently steals fromIt’s customers with. My accounts are business accounts and are 10+ years old. The bank provides a merchant service to clients that excuses fraudulent activity within its security parameters then penalizes the customer for that fraud they allowed to occur. Hand in hand with this pathetic bank both then begin stealing from the customer by penalizing and charging fees. In 3 months time the account manager at the Nashville branch on woodland street had stolen well over $7500 doing exactly as described above. The merchant service has stolen over $3k in that same window. Both acknowledged and confirmed the fraud then willingly began taken their share of the money. Currently I have alerted the OCC and the Federal Trade Commision. I have also contacted a class action attorney specific to this type criminal activity. I will make this info available to any potential customer that foolishly considers first horizon as a bank of choice. Run as fast as possible from this bank. Tell everyone you can to do the same also. This place should be shut down by the fed and hopefully will face heavy fines and this branch manager will be working at a gas station soon. He deserves much much worse but I’d settle to see him working a toilet wand at the shell station after losing everything he stole. This guy is the definition of POS!!!!Yours truly Driver!!JCF of Spring Hill
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April 2022 by Felicia Smith
not understanding the negative review here.. I did however leave a negative one for the 3518 Gallatin Pike location today... I run a business and come to the Woodland Street location daily unless I have an important corporate call or unless it is Saturday ( I wish you guys would be open on Saturdays FYI) You guys are so so fast.. I wish you could train some of the Gallatin pike people because it always takes me atleast 20 minutes for a simple deposit and change which is unacceptable... Kudos to you guys and ESPECIALLY KELLY !! She is awesome always and even brought me out my change order to the line one day with a smile .. thank you so so much !!
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April 2022 by Boio bear
Straight highway robbery. Don’t open an account here as a student. They’ll leave your in debt. Let’s say you don’t have money that week, and your checking account gets a charge. The bank WON’T pay it, but they will charge you a $30 dollar fee every single time it is charged. You’ll end up owing 1-3 hundred to them. Go with any other bank that doesn’t use such vail methods to gain capital.Thank you.
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June 2021 by John S.
Great staff - got me in and out in 5 minutes or less with a new card after losing mine.
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December 2020 by Tracey M.
This is a complaint against Billy.P at 965 Woodland Street Nashville,Tn 37206.On 11-21-2020 Saturday he worked the 3518 Gallatin Pike Branch and was rude from the start.I went in to sign up for a low Visa Credit Card for on line buying.Everything i told Billy.P( from 965 Woodland Street Branch)not to do he did.He is very unprofessional.I did call and complained to his supervisor Shondra.She was great!My branch is Good and i give my branch 5 Stars at 3518 Gallatin Pike.
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May 2020 by Matt Faulkner
Closed due to the storm
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December 2019 by Morgan T.
Worst bank I've ever used. My family gave me a check to deposit on 12/18 to help with bills and Christmas presents as an early Christmas gift since my job shut down with no warning a few weeks ago. I deposited the check on the 18th and was told it would take 2 business days to clear. That's fine. Then 2 days came and went, on Thursday night I got an email saying that they were holding the check until the 20th but in some cases they can hold the check for 5 business days. Upon calling the branch they told me there was nothing they could do and to call customer service. I called customer service and they said the check was being held until 12/26 (that's an 8 day hold) and that there was nothing they could do and that I had to go to the branch. I went back to the branch and was told no one could help yet again and to call customer service. I asked if he could wait with me while I called so he could hear them telling me that the branch were the ones that could help and he said no he wouldn't wait and talk to customer service with me. After spending 30 minutes on the phone with customer service they told me that the bank branch manager is the only one that could override a hold on my check so when I called the branch to ask for the branch manger, I was informed she had just left a few minutes prior and was on vacation until the 1st of the year. So now I have no access to my money and no one from the bank will help or transfer me to the people that can help. Horrible customer service, horrible experience and I don't trust them with my money. I will be switching banks ASAP and I suggest anyone else with an account here do the same.
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November 2019 by Jessica Brown
Each and everyone of the staff members are just absolutely AMAZING!! They take pride in what they they and that's what makes them special because they actually care!!! #TmxLovesYallForever
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August 2019 by Karlos Coleman
Never in my life have I ever felt so racially profiled at my own bank.
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August 2019 by Ravi Patel
Staff are here are Crazy they are string front of me doing nothing and seen I have few deposits she let me wait for half hour saying they don’t have enough people and she was just sitting setting up stuff which she might can do latter.
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May 2019 by Jodeci Rijkse
This bank is the worst bank I've ever used in my entire life. It's not the people, but truly First Tennessee itself. Don't waste your time.
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March 2019 by nick britt
Worst bank branch in all of Nashville. I love first tennessee, but this branch is awful. I try to avoid it, but when I do need to go there, I can expect terrible customer service and 30 minutes for a completed transaction.
