FirstBank has been a part of the community for many years, with customers appreciating its 24-hour ATM service. However, there are concerns about its overdraft policies, as customers expect a 24-hour notice before overdraft charges, but the bank sometimes applies a $35 fee within just four hours. This has caused frustration, with some customers feeling they are being unfairly charged and considering boycotting the bank. Additionally, there is a mention of a unique ATM attendant who lives nearby and sometimes asks for money and cigarettes. Overall, while the bank offers round-the-clock service, issues with overdraft charges and customer service have led to dissatisfaction among some clients.
Thank Vanderbilt University KITCHEN For Never Giving Up.
May 2023
I love how this bank has a 24 hour a day ATM attendant named Rose who lives in a tent beside the ATM and will ask you for money and ciggarettes any time you attempt to use the machine! Thank you First Bank!
February 2019
Called in for a statement from a previous year and spoke with Melody. She was very attentive and willing to help. Very much appreciate the help and speed of service they provided.
