Goodwill Retail Store, a 501(c3) nonprofit organization, operates 30 retail stores and two outlet stores across 48 counties in Middle and West Tennessee. The agency is one of the state's largest employers of people with disabilities, with over 45% of its workforce reporting some form of disability or disadvantage. Customers describe the Goodwill stores as generally clean and well-organized, with a variety of merchandise ranging from clothing and accessories to household items and toys. The prices are considered reasonable, with many items being name-brand and in excellent condition. Shoppers can sometimes find great deals, such as 50% off the tag price. The staff is reported to be friendly and helpful, though customers note that some items may not be clearly marked, leaving them at the mercy of the cashier. While the stores are often busy, the overall shopping experience is described as positive, with customers expressing a willingness to return. However, some customers have encountered issues with disorganized fitting rooms and messy shopping areas, suggesting the need for more attentive supervision. Despite these occasional challenges, Goodwill Retail Store remains a popular destination for thrifty shoppers seeking quality merchandise at affordable prices.
