H&R Block offers a mixed experience for its clients. While some customers have had great interactions, noting that the service is timely and fair, others have faced challenges. One reviewer expressed concerns about their tax preparer's knowledge and communication, feeling unsure about the accuracy of their tax filing. Another customer praised a specific tax professional for his diligence and expertise, highlighting the importance of knowledgeable staff. However, there was also a complaint about a loud interaction that made a client feel embarrassed and uncomfortable while seeking help. Overall, H&R Block is generally regarded positively, but some improvements in staff communication and professionalism could enhance the customer experience.
Tonya was a blessing!! She was so helpful and answered all our questions and was such a joy to work with. We will definitely work with her again!
March 2026
Always a pleasure to work with George Gooch. Great customer service!
February 2026
Anita Greer was very sweet, kind and patient. She took her time to make sure that I got back the best refund possible and exuded a graceful and proactive service!!
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
