Lucchese Bootmaker is a retailer specializing in high-end Western boots for both men and women, along with other leather shoes and accessories. Customers frequently highlight the exceptional customer service provided by staff members. Many reviewers mention the helpfulness and friendliness of employees like Crystal, Morgan, Nick, and Eliza, who assist customers in finding the perfect boots and ensure a pleasant shopping experience. For instance, Crystal received praise for helping a customer find their first pair of cowboy boots, while Morgan went the extra mile to arrange for boots to be shipped from Texas after the desired size was unavailable in-store. However, some reviews indicate areas for improvement, particularly regarding communication and stock availability. One customer expressed frustration over not finding boots in their size despite prior calls, and there were issues with follow-up on shipping. Despite these challenges, many customers left satisfied with their purchases and expressed a willingness to return due to the quality of the products and the dedication of the staff. Overall, Lucchese Bootmaker is recognized for its fine selection of boots and a commitment to customer service, making it a popular choice for both locals and visitors.
Outstanding selection of styles, leathers, and color options. Jennifer provided thorough service and educated me plenty while buying my first pair of Lucchese boots! Would recommend
November 2025
Nolan is great. Very knowledgeable on their boots and products. Highly recommend working with him when you come in.
October 2025
Lucchese boots are great looking and the customer service at the Nashville location is excellent.
