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August 2023 by Lauren Beck
They removed the men’s section and drastically cut down on the amount of inventory they have in the store. Waste of time walking in here it’s barren and desolate in comparison to the last several times I have shopped here, won’t bother going back.
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July 2023 by Rachel Gavilan
Ana was the highlight of my morning shopping at 12 South! I was there looking to fall in love with a pair of jeans. Ana helped me find the perfect fit, style & wash. I think I tried on about 8 pairs! She was so patient & encouraging through the whole process :)
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June 2023 by Karolina S
Staff member who helped me was so great. She was honest about which shirt I should pick. She went above and beyond in helping me. Also gave me Nashville tourist recommendations.
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April 2023 by ashton justice
The manager of this store was incredibly rude to me and told me to “not mess up her piles” when referring to the jeans i was looking at. I can’t believe a person whose job is literally in customer sales would be so rude to the only group of people in the entire store. Will not be shopping at madewell again.
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January 2023 by Cathey
Such a sweet and helpful staff
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November 2022 by Sarah Johnson
Every time I visit this location the staff is very helpful in helping pick out the perfect pair of jeans. On my last visit Ryann was amazing!
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October 2022 by Bailey Founds
12 South Madewell is the best! Came in with a pair of jeans that the front button had come off of after a few months of wear. They were so accommodating and let me exchange them for a brand new pair! The lady that helped me was named Kim and she’s the best!
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August 2022 by Deborah Taylor
Great experience yesterday. The staff was really helpful. One of the things that we really appreciated was how wheelchair accessible the store is. The ramp to the first floor and the elevator to the mezzanine and fitting rooms were great. There was space between racks that made it is easy to navigate with a wheelchair. The accessibility alone gives this store a high rating.
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March 2022 by Nicholas Garcia
An amazing store with great products! All the sales reps are extremely friendly and knowledgeable. A great shopping experience.
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March 2022 by Rocky Perez
If I could give less than 1 star, I would. I don't really leave reviews on Google or anything like that unless it's positive because I know people mainly leave comments when they have something negative to say.That being said, I needed to leave a review here because I hope people don't make the same mistake as me.Madewell jeans are overpriced and will last you at most a year.I reached out to support because I could not believe the quality of these jeans after wearing them about 4 times AND following the cleaning instructions. They emailed me back and forth for 5-6 emails and then at the end said sorry they can't help because it's past 30 days.Know that when you buy these jeans, you are wasting money that could be spent on quality AND if anything happens, I promise customer service will be anything but helpful.As a jean lover and this being one of my first purchases from Madewell, run. Run far far away to the nearest Levi. Do not waste your money or time on a company that pretends to care about customers but refuses to help them.
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January 2022 by Calvin Webster
I like this store better when it was Corner Music! Of course they were forced out by these jackasses.
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December 2021 by Ben Counts
Loved everything about the staff, store and fit of jeans. They were all very helpful. Most comfortable pair of jeans I've ever worn Hands down. No problems there. Just not a fan of how they hold up in the wash. Purchased a pair of $100 black athletic men's taper jeans 5 months ago, wore them three times and after the very first wash, they had white blotches all over them. I washed them exactly how the staff and jeans instructions said to. Basically ruined the color. Sadly, their return policy is only 30 days. Won't be buying these again. Should've gotten Levi's instead. They will hold up much better after one wash and their return policy is unbeatable. A bit upsetting that the customer service for a more expensive pair of jeans is so bad.
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November 2021 by Mindy D.
Elaine was everything I didn't know I needed. As a tall, curvy girl jeans are my enemy. From the second I walked in, Elaine made me feel comfortable and welcome and embraced the parts of my body I struggle most with. I left with a new pair of jeans and a newfound confidence in trying things I wouldn't normally do. Thank you, Elaine, for seeing me, for hearing me, and making me feel so comfortable -- a rarity.
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September 2021 by Kasey R.
I was excited to go shopping and get a couple new pairs of jeans, as I haven't gotten a new pair in quite awhile. I found a couple different pairs in sizes I liked and went to try them on. The lady was nice and said there was a line, and took my clothes. I waited for 15 minutes, seeing multiple rooms become open. She never came and got me and when I tried to get help from someone else, they had lost all of my clothes I wanted to try on. Not worth going around to get all the pairs and sizes again. Big waste of time. Unhelpful staff probably won't return.
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April 2021 by Mary Ann G.
Pretty pricey shop. Nice though. The staff was nice and the mdse. was neatly displayed.