Northern Tool + Equipment has been serving professional businesses, contractors, and do-it-yourselfers since 1981, offering high-quality tools and equipment for all kinds of jobs. Customers appreciate the wide variety of tools, including items not easily found elsewhere, and often find great prices. The staff provides excellent customer service, with employees like Robert, Ashley, and others being described as patient, polite, helpful, and quick to assist. They are knowledgeable and go out of their way to help customers find what they need, whether it’s pricing, availability, or other concerns. The store also offers services such as helping with trailer tires on long trips and providing clear information about order pick-up times. Although some issues with billing and discounts have been noted, overall, customers feel confident in the store’s product range and service quality. Northern Tool + Equipment remains a trusted source for tools, equipment, and reliable customer support.
I usually have a good experience shopping at the Madison 37115 store.
August 2024
Madison store is excellent with excellent staff. It is too far from the west side of town where I live. They need a store on the west side of the city.
July 2024
Called for some (several) prices and availability and was able to speak with Robert. He was extremely patience, polite and very helpful. I will definitely be asking for him every time I go into the store. He deserves some recognition! Customer service like that just doesn’t happen anymore! Way to go Robert!
