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October 2023 by Bosslady R.
I worked in smyra when I joined the credit union I think in the late 80's and I am still a member. I gave my children & grandchildren their first checking account with Old Hickory.
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October 2023 by Eric Taylor
The Old Hickory Credit Union staff on Donelson is great. Lisa, Jenny, Jenna and Abby always speaks to you once you’re in the lobby area. They are very professional, courteous and patient plus they get you in and out quickly. The smiles they give will put you in a good mood. They have opened accounts and helped me when needed. I highly recommend them and this location.
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October 2023 by Scott Ogle
Jenna and Abby have always treated me with appreciation and respect. It's nice to have a great relationship with the employees of your financial institution. I trust them with all of my monetary needs and they treat me like family. Give them a try!
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October 2023 by seed4knowledge
I am grateful that Old Hickory stays open until 6pm inside the branch. I had multiple appointments earlier today and had to leave and come back and complete my transaction. The staff at the Donelson office are very courteous and they always take care of me. That's why I have continued to bank with them.
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October 2023 by thomas whitefield
Great organization! I'm a long time member. You have some great folks (tellers Ms. Jenny ) working @ OHCU I appreciate being a member of OHCU. Also I used the branch on Clarksville Pk, love to see it reopen and I would like to see the coin/loose change machine at the Donelson Location.Thanks from this VeteranThomas W
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September 2023 by Charmaine Price
I really like this Credit Union. The Location is really easy to access. Also, the customer service is very good. I saw Jennifer today. She is very helpful with information and Banking processes at the Donelson Location. I have always liked banking with this Company. Very good people and services.
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September 2023 by Coble Shearon
Abby Taylor and Team have helped me numerous times and have always been helpful in each interaction. This branch and bank will have my business for years to come. Highly recommend!
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September 2023 by Luciinthe skyy
Very friendly and helpful staff! Highly recommended for all banking needs! Jenna Hansen will truly go the extra mile for her customers.
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September 2023 by Jay Taylor
I stopped at the DONELSON Old Hickory, credit union.. I was given a tremendous amount of assistance by Abby Taylor and her colleague. They gave me great service and they are cordial and professional; they were very supportive and making the experience very easy. Thank you Ladies
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September 2023 by Bastian Seng
One of the best branches there is! All the staff is super friendly and helpful. If you ever need someone to go bank with or loan with, I’d recommend them! 11/10! Great workers! Thank you for all you do ?
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September 2023 by Shannon Bunce
Abby was wonderful to work with. She was very responsive and timely making the experience of applying for a loan much less stressful than expected. Highly recommend this team.
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July 2023 by Kay Finley
HAD a car financed here. Would not recommend this place due to rude and unhelpful staff at the donelson branch.Just a unpleasant experience and shouldn’t have been this way and yea I have notes of names if the business wants to know what HappenedCar loan has been paid off for a long time. Just got a e- mail today them charging me $3 for a statement. I do NOT have an account here — would not dare to.They give you a checking account when you get a loan and obviously did not disconnect that when I paid the car off. I have NO account here of any kind and wouldn’t !!Just always trying to collect money any way they can.
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May 2023 by Tyeisha Segine
This has been the worst experience of my life, and no one seems to be helpful or care. A loan premium was added to my car loan account of over $5,000. Two representative told me the entire balance would be taken off & my car note would go back to the normal rate (665) once personal insurance was obtained. THIS CREDIT UNION IS FULL OF SCAMMERS. I did everything I was told to do, and got ripped off in the end. My note is now $1100+, no one will help, or I'm transferred around to different departments. I would NEVER recommend this place & hope it gets shut down. This place doesn't deserve the 1 star given.
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March 2023 by laurie trubridge
Absolutely horrible my car was stolen back in December they still have not taking car of the situation 5mths later. I have gap insurance. I bought another car used them for financial and they keep putting my money in the wring account and telling me I'm late on my new car and I am paying on time. They have been nothing but problems since I started with them. I'm getting really frustrated. The first chance I get to refinance with another company I'm gonna do so. I have never used a company that was so unhelpful. This has been a nightmare. If you get a car I most definitely would not recommend this company for you loan!!
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March 2023 by Elijah Paul
This a truly horribly operated financial institution. The employees are ignorant of all things basic financial services, and are not empowered to make even the most simple business decisions. Further, they have OUTRAGEOUS fees. Unless they are the only lender that will approve you, I highly suggest steering clear of this credit union.
