Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. The staff at Pottery Barn stores are known for their excellent customer service, guiding customers through the selection of furniture, bedding, and accessories to help them create a beautiful and comfortable home. Customers praise the top-notch service, which makes the experience of purchasing high-quality, expensive items almost pain-free. The delivery service is also highly regarded, with white-glove service and timely, well-communicated deliveries.
Wonderful shopping experience, quality product and fantastic staff.
February 2026
The staff is so helpful. They helped us navigate returns and a new purchase. Also we're very friendly despite this being the end of the work day.
September 2025
I had such a great experience working with Susan! She suggested beautiful pieces for our living room and dining room that blended perfectly with what we already had. She even went above and beyond by recommending someone to help with hanging the curtains. I’m so happy with how everything turned out thanks to Susan’s... read full comment
