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March 2024 by Bonnie Maynard
Everyone at this branch is great to work with. They go the extra mile to get it right. They truly care.
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February 2024 by Duke Lee
Love this bank and all the staff. Always so sweet and helpful. I highly recommend this location for all of your banking needs.
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January 2024 by Jessi Pearce
Slow and not friendly.
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June 2023 by Bradley Barker
I should have read these reviews before opening an account with this institution. I walked in and was helped by a friendly associate to setup a new checking account. I followed their steps setting up direct deposit in order to avoid penalties towards my account balance. I also opted in for paperless billing during my account setup. Unfortunately, I was charged $3 for paper statements and a $15 fee that I never could get to the bottom of. I spoke with multiple different agents that incessantly refused to void the charges. I finally told them they would not continue to have my business and the woman instantly canceled my account and mailed me a check. Horrible customer service and they lost a great potential customer, as I live right down the road. I would avoid this company at all costs.
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July 2022 by Frank Middleton
To all the ones complaining (?), Do you want some cheese and crackers to go with your "whine"?? I've got a great idea..if you don't like trust, then why don't you open your account somewhere else???
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April 2022 by Ken Gardonia
Went to the Joelton, TN branch to use ATM. This machine was FILTHY dirty! Obviously not been cleaned in a very long time. Then it has no cash withdrawal available at noon on a business day! Whoever the genius at SunTrust that arranged this merger is should be fired. I’m done with this joke of a bank.
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December 2021 by Rachel Gleaves
If I could give no stars I would. I didn't want to open an account here to begin with but my husband asked me to give them a chance. I have had nothing but issue after issue with this bank. The first time going in to open an account they were rude. I got so upset I left. My husband again talked me into going back and opening an account. Once we did it has been an awful experience. The ATM most of the time doesn't work. They were bought out by truist and if you call for help good luck with that. Furthermore we got a xmas bonus from my husband employer and they are holding it till the 21st of Dec. Saying how it could be fraudulent how is a Xmas bonus check fraudulent? Now they have jeopardize all of our bills and ruined xmas all together all because the banks wants to hold a 1600 check. We gave called and went in person. Nothing is resolved even though it's a payroll check and our account by no means is new we have had it over a year. This bank stinks so does their service and forget about customer service. Not to mention other people I have spoken to have had similar issues with their holds so if you don't need your money for weeks, months and you want to let a bank draw interest on ypur money by all means please go to Suntrust/ Truist. Absolutely a nightmare.
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December 2021 by Sean Maghami
Worst bank to keep your money at
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August 2021 by Gary McCutcheon
Suntrust bank since the merger with BB&T is terrible to deal with. They upped my checking account fee to $20.00 and I can't get them to close it. I get the balance to 0 and they tell me I need to wait and make sure nothing else posts. Something else posts and they charge me another $36 overdraft fee. It's several hundred dollars so far......
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January 2021 by Robert B
Hour long drive thru lines.
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July 2020 by Tina Davis
Because I Think it's a Great bank, and the people that work there make it that way!!
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October 2019 by Deenna Holland
It would be great if y'all were open on Saturday's for people who don't get off in time throughout the week to get to the bank before you close Or stay open later
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September 2017 by Sue G.
OMG - worst bank ever!! They have been sending me some company's bank statements, withdrawal statements, everything - I have called them five times to tell them that this company is NOT at my home address, I do not know of this company and to please call the company directly and ask them their correct address. To date, this has not been don. Unbelievable. No wonder there's so much bank fraud! If you treasure your privacy, DO NOT BANK with Suntrust!
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October 2015 by LaVisa D.
Don't listen to the negative reviews. We called at 8:00 in the morning and asked about a clutch and Randall told us he would call us right back. He called back 20 minutes later with the price which was a great deal! We had the clutch 2 hrs later. Friendly service. Will never go any where else.
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February 2014 by c. e. sanborn
well i wouldnt open a account with them for anything. they will screw you up.
